AWS connect documentation change
Summary
Renamed 'Amazon Connect' to 'Connect Customer' throughout the document. Updated references to match the new product name.
Security assessment
The changes are purely branding/naming updates without any modifications to security policies, encryption settings, or access controls. The security-related content about encryption and 'Restrict contact access' permissions remains unchanged.
Diff
diff --git a/connect/latest/adminguide/about-recording-behavior.md b/connect/latest/adminguide/about-recording-behavior.md index b57c98224..536937080 100644 --- a//connect/latest/adminguide/about-recording-behavior.md +++ b//connect/latest/adminguide/about-recording-behavior.md @@ -9 +9 @@ When is a conversation recorded?Where are recordings stored?When are recordings -# When, what, and where for contact recordings in Amazon Connect +# When, what, and where for contact recordings in Connect Customer @@ -34 +34 @@ This topic explains when conversations are recorded, where recordings are stored - * Agent audio is NOT transmitted to Amazon Connect when the agent is not on a call. On November 9, 2023, Amazon Connect deployed an optimization to improve agent productivity that pre-configures the microphone media stream of the agent's browser before the contact arrives. This reduces setup time for both incoming and outgoing calls. As a result, the microphone icon in the agent's browser appears to be on, even when the agent is not on a call. + * Agent audio is NOT transmitted to Connect Customer when the agent is not on a call. On November 9, 2023, Connect Customer deployed an optimization to improve agent productivity that pre-configures the microphone media stream of the agent's browser before the contact arrives. This reduces setup time for both incoming and outgoing calls. As a result, the microphone icon in the agent's browser appears to be on, even when the agent is not on a call. @@ -72 +72 @@ You shouldn't disable encryption. - * If a recording is moved from one S3 bucket to another for any reason, such as the retention period has expired, then the recording will no longer be accessible by Amazon Connect. + * If a recording is moved from one S3 bucket to another for any reason, such as the retention period has expired, then the recording will no longer be accessible by Connect Customer. @@ -93 +93 @@ You can also access the recording from the customer's [contact record](./sample- -Amazon Connect uses the Amazon S3 [PutObject](https://docs.aws.amazon.com/AmazonS3/latest/API/API_PutObject.html) and [MultipartUpload](https://docs.aws.amazon.com/AmazonS3/latest/API/API_MultipartUpload.html) APIs to upload the call recording to your S3 bucket. If you are using [S3 Event Notifications](https://docs.aws.amazon.com/AmazonS3/latest/userguide/NotificationHowTo.html) when call recordings are uploaded successfully to your bucket, make sure you enable the notification for **All object create events** , or for both _s3:ObjectCreated:Put_ and _s3:ObjectCreated:CompleteMultipartUpload_ event types. +Connect Customer uses the Amazon S3 [PutObject](https://docs.aws.amazon.com/AmazonS3/latest/API/API_PutObject.html) and [MultipartUpload](https://docs.aws.amazon.com/AmazonS3/latest/API/API_MultipartUpload.html) APIs to upload the call recording to your S3 bucket. If you are using [S3 Event Notifications](https://docs.aws.amazon.com/AmazonS3/latest/userguide/NotificationHowTo.html) when call recordings are uploaded successfully to your bucket, make sure you enable the notification for **All object create events** , or for both _s3:ObjectCreated:Put_ and _s3:ObjectCreated:CompleteMultipartUpload_ event types. @@ -97 +97 @@ Amazon Connect uses the Amazon S3 [PutObject](https://docs.aws.amazon.com/Amazon -To prevent agents from accessing recordings outside of their agent hierarchy, assign them the **Restrict contact access** security profile permission. For more information, see [Assign permissions to review past contact center conversations in Amazon Connect](./assign-permissions-to-review-recordings.html). +To prevent agents from accessing recordings outside of their agent hierarchy, assign them the **Restrict contact access** security profile permission. For more information, see [Assign permissions to review past contact center conversations in Connect Customer](./assign-permissions-to-review-recordings.html).