AWS connect documentation change
Summary
Updated service name references from 'Amazon Connect' to 'Connect Customer' throughout the porting documentation
Security assessment
This change is purely a branding update replacing 'Amazon Connect' with 'Connect Customer' terminology. No security vulnerabilities, procedures, or features are modified. The porting process steps remain identical with only service name changes.
Diff
diff --git a/connect/latest/adminguide/about-porting.md b/connect/latest/adminguide/about-porting.md index 728cedf46..f78a5772b 100644 --- a//connect/latest/adminguide/about-porting.md +++ b//connect/latest/adminguide/about-porting.md @@ -7 +7 @@ -Step 1: Create an Amazon Connect support caseStep 2: Complete Letter of Authorization (LOA)Step 3: Submit the required documents by using a link we provide to youStep 4: The porting request goes to the Amazon Connect carrierStep 5: Validate number(s) in the instance, assign the phone number to the flow, request service quota increasesStep 6: Checklist of activities on your porting date +Step 1: Create an Connect Customer support caseStep 2: Complete Letter of Authorization (LOA)Step 3: Submit the required documents by using a link we provide to youStep 4: The porting request goes to the Connect Customer carrierStep 5: Validate number(s) in the instance, assign the phone number to the flow, request service quota increasesStep 6: Checklist of activities on your porting date @@ -9 +9 @@ Step 1: Create an Amazon Connect support caseStep 2: Complete Letter of Authoriz -# How to port your numbers to Amazon Connect +# How to port your numbers to Connect Customer @@ -13 +13 @@ The following steps are for a typical porting request. This process requires tim -**Documentation requirements** : For a list of country-specific requirements for porting numbers, see [Region requirements for ordering and porting phone numbers in Amazon Connect](./phone-number-requirements.html). +**Documentation requirements** : For a list of country-specific requirements for porting numbers, see [Region requirements for ordering and porting phone numbers in Connect Customer](./phone-number-requirements.html). @@ -15 +15 @@ The following steps are for a typical porting request. This process requires tim -## Step 1: Create an Amazon Connect support case +## Step 1: Create an Connect Customer support case @@ -39 +39 @@ If you are porting multiple numbers from different carriers and countries, submi - * Amazon Connect instance ARN. For instructions about how to find it, see [Find your Amazon Connect instance ID or ARN](./find-instance-arn.html). + * Connect Customer instance ARN. For instructions about how to find it, see [Find your Connect Customer instance ID or ARN](./find-instance-arn.html). @@ -41 +41 @@ If you are porting multiple numbers from different carriers and countries, submi -If you provide the ARN for a development instance instead of a production instance, you can self-move the phone numbers across instances only if the instances are in the same Region and same AWS account. For limitations and instructions, see [Move an Amazon Connect phone number across instances](./move-phone-number-across-instances.html). +If you provide the ARN for a development instance instead of a production instance, you can self-move the phone numbers across instances only if the instances are in the same Region and same AWS account. For limitations and instructions, see [Move an Connect Customer phone number across instances](./move-phone-number-across-instances.html). @@ -73 +73 @@ Do not attach any documents that contain personal information. After we review y - 10. The Amazon Connect team will review your ticket and get back to you. + 10. The Connect Customer team will review your ticket and get back to you. @@ -80 +80 @@ Do not attach any documents that contain personal information. After we review y -If the phone number qualifies for porting, the Amazon Connect team will provide you a Letter of Authorization (LOA) to be completed by you. Complete all mandatory fields and sign the LOA. +If the phone number qualifies for porting, the Connect Customer team will provide you a Letter of Authorization (LOA) to be completed by you. Complete all mandatory fields and sign the LOA. @@ -82 +82 @@ If the phone number qualifies for porting, the Amazon Connect team will provide -Along with the LOA, Telecom regulations in many countries require additional documents to register a number, such as proof of business, proof of address, and proof of ID. For a list of country-specific requirements for porting numbers, see [Region requirements for ordering and porting phone numbers in Amazon Connect](./phone-number-requirements.html). +Along with the LOA, Telecom regulations in many countries require additional documents to register a number, such as proof of business, proof of address, and proof of ID. For a list of country-specific requirements for porting numbers, see [Region requirements for ordering and porting phone numbers in Connect Customer](./phone-number-requirements.html). @@ -127 +127 @@ To further minimize the risk of having your LOA rejected, see [Common reasons wh -After the Amazon Connect team says you can port phone numbers, you need to submit any required documents. The following steps explain how. +After the Connect Customer team says you can port phone numbers, you need to submit any required documents. The following steps explain how. @@ -135 +135 @@ AWS Support provides a secure Amazon S3 link for uploading all requested documen - 1. Open the Amazon Connect console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer console at [https://console.aws.amazon.com/connect/](https://console.aws.amazon.com/connect/). @@ -154 +154 @@ The link expires after ten days. It is generated specifically for the account th -After you provide the Letter of Authorization (LOA) and any other required documents, Amazon Connect team confirms with your existing phone carrier that the information on the LOA is correct. If the information provided on the LOA does not match the information that your phone carrier has on file, Amazon Connect team contacts you to update the information provided on the LOA. +After you provide the Letter of Authorization (LOA) and any other required documents, Connect Customer team confirms with your existing phone carrier that the information on the LOA is correct. If the information provided on the LOA does not match the information that your phone carrier has on file, Connect Customer team contacts you to update the information provided on the LOA. @@ -156 +156 @@ After you provide the Letter of Authorization (LOA) and any other required docum -## Step 4: The porting request goes to the Amazon Connect carrier +## Step 4: The porting request goes to the Connect Customer carrier @@ -158 +158 @@ After you provide the Letter of Authorization (LOA) and any other required docum -After you have submitted all required documentation, the Amazon Connect team submits the porting request on your behalf to the winning carrier. +After you have submitted all required documentation, the Connect Customer team submits the porting request on your behalf to the winning carrier. @@ -175 +175 @@ If your LOA contains multiple phone numbers, some numbers may be given different -Most carriers require that portings are completed during normal business hours. For country-specific business hours, see [Region requirements for ordering and porting phone numbers in Amazon Connect](./phone-number-requirements.html). +Most carriers require that portings are completed during normal business hours. For country-specific business hours, see [Region requirements for ordering and porting phone numbers in Connect Customer](./phone-number-requirements.html). @@ -179 +179 @@ Most carriers require that portings are completed during normal business hours. -About 3-4 days before the mutually agreed date and time, the Amazon Connect support team loads the phone number that will be ported into the instance ARN you have provided, and then notifies you. Now it's time for you to perform the following steps: +About 3-4 days before the mutually agreed date and time, the Connect Customer support team loads the phone number that will be ported into the instance ARN you have provided, and then notifies you. Now it's time for you to perform the following steps: @@ -181 +181 @@ About 3-4 days before the mutually agreed date and time, the Amazon Connect supp - 1. Log into your Amazon Connect admin website and validate that your phone number(s) are listed. For instructions, see [List or export to a CSV the phone numbers claimed to your Amazon Connect instance](./list-claimed-phone-numbers.html). + 1. Log into your Connect Customer admin website and validate that your phone number(s) are listed. For instructions, see [List or export to a CSV the phone numbers claimed to your Connect Customer instance](./list-claimed-phone-numbers.html). @@ -208 +208 @@ On the mutually agreed port date and time, perform the following steps: - 1. Verify that the number(s) you had ported are in the requested Amazon Connect instance, and they have been assigned to the appropriate flow. + 1. Verify that the number(s) you had ported are in the requested Connect Customer instance, and they have been assigned to the appropriate flow. @@ -210 +210 @@ On the mutually agreed port date and time, perform the following steps: - 2. Verify that any required service quota increases or changes for your Amazon Connect instance were implemented. For example, increase the number of concurrent calls per instance, or enable countries for outbound calling. + 2. Verify that any required service quota increases or changes for your Connect Customer instance were implemented. For example, increase the number of concurrent calls per instance, or enable countries for outbound calling. @@ -214 +214 @@ On the mutually agreed port date and time, perform the following steps: - * Place test calls to your Amazon Connect instance to verify calls are being routed to the correct flows. + * Place test calls to your Connect Customer instance to verify calls are being routed to the correct flows. @@ -218 +218 @@ On the mutually agreed port date and time, perform the following steps: - * Monitor call traffic to your Amazon Connect instance to confirm that you are receiving the expected levels of traffic. + * Monitor call traffic to your Connect Customer instance to confirm that you are receiving the expected levels of traffic. @@ -223 +223 @@ On the mutually agreed port date and time, perform the following steps: -### Steps the Amazon Connect team performs to ensure a smooth transition +### Steps the Connect Customer team performs to ensure a smooth transition @@ -225 +225 @@ On the mutually agreed port date and time, perform the following steps: - 1. After the Amazon Connect team receives confirmation that the porting has been completed, we will perform final testing to confirm that the porting was successful and the phone number is receiving calls to Amazon Connect. + 1. After the Connect Customer team receives confirmation that the porting has been completed, we will perform final testing to confirm that the porting was successful and the phone number is receiving calls to Connect Customer. @@ -240 +240 @@ Porting your phone numbers -Documentation requirements for porting numbers to Amazon Connect +Documentation requirements for porting numbers to Connect Customer