AWS connect documentation change
Summary
Replaced 'Amazon Connect' with 'Connect Customer' in all references to agent workspace and console
Security assessment
Changes are branding updates only. No modifications to security controls, integration requirements, or content security policies. The CSP reference link remains unchanged.
Diff
diff --git a/connect/latest/adminguide/3p-apps.md b/connect/latest/adminguide/3p-apps.md index d3cb264f7..eba27511b 100644 --- a//connect/latest/adminguide/3p-apps.md +++ b//connect/latest/adminguide/3p-apps.md @@ -9 +9 @@ RequirementsHow to add an integrationDelete integrations -# Integrate third-party applications (3p apps) in the Amazon Connect agent workspace +# Integrate third-party applications (3p apps) in the Connect Customer agent workspace @@ -11 +11 @@ RequirementsHow to add an integrationDelete integrations -Amazon Connect agent workspace is a single, intuitive application that provides your agents with the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. In addition to using first-party applications in your agent workspace, such as Customer Profiles, Cases, and Connect AI agents, you can integrate third-party applications. +Connect Customer agent workspace is a single, intuitive application that provides your agents with the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. In addition to using first-party applications in your agent workspace, such as Customer Profiles, Cases, and Connect AI agents, you can integrate third-party applications. @@ -17 +17 @@ This functionality is only supported in the default agent workspace; it is not s -For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Amazon Connect agent workspace. +For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Connect Customer agent workspace. @@ -46 +46 @@ If you are a developer interested in building a third-party application, see the - * [Use screen pop functionality of third-party applications in the Amazon Connect agent workspace](./no-code-ui-builder-app-integration.html) + * [Use screen pop functionality of third-party applications in the Connect Customer agent workspace](./no-code-ui-builder-app-integration.html) @@ -88 +88 @@ To add an integration to your instances, ensure that your instance is using a Se - 1. Open the Amazon Connect [console](https://console.aws.amazon.com/connect/) (https://console.aws.amazon.com/connect/). + 1. Open the Connect Customer [console](https://console.aws.amazon.com/connect/) (https://console.aws.amazon.com/connect/). @@ -90 +90 @@ To add an integration to your instances, ensure that your instance is using a Se - 2. On the left navigation pane, choose **Integrations**. If you do not see this menu, it's because it is not available in your region. To check the regions where this feature is available, see [Availability of Amazon Connect features by Region](./regions.html). + 2. On the left navigation pane, choose **Integrations**. If you do not see this menu, it's because it is not available in your region. To check the regions where this feature is available, see [Availability of Connect Customer features by Region](./regions.html). @@ -146 +146 @@ Here's what you can do if the app cannot be iframed: - * If you control the app/URL, you can update the app's content security policy. Follow the best practices for app developers/ Ensuring that apps can only be embedded in the Amazon Connect agent workspace section [here](https://docs.aws.amazon.com/agentworkspace/latest/devguide/recommendations-and-best-practices.html). + * If you control the app/URL, you can update the app's content security policy. Follow the best practices for app developers/ Ensuring that apps can only be embedded in the Connect Customer agent workspace section [here](https://docs.aws.amazon.com/agentworkspace/latest/devguide/recommendations-and-best-practices.html).