AWS appflow documentation change
Summary
Renamed all occurrences of 'Amazon Connect' to 'Connect Customer' throughout the documentation, including service references, feature names, and administrative guides.
Security assessment
The changes are purely branding/terminology updates with no security implications. No vulnerabilities, security configurations, or security features are mentioned or modified in the diff.
Diff
diff --git a/appflow/latest/userguide/connectors-amazon-connect.md b/appflow/latest/userguide/connectors-amazon-connect.md index 8f330b9dd..64244dac4 100644 --- a//appflow/latest/userguide/connectors-amazon-connect.md +++ b//appflow/latest/userguide/connectors-amazon-connect.md @@ -7 +7 @@ -Amazon AppFlow support for Amazon ConnectTransferring data to Amazon Connect +Amazon AppFlow support for Connect CustomerTransferring data to Connect Customer @@ -9 +9 @@ Amazon AppFlow support for Amazon ConnectTransferring data to Amazon Connect -# Amazon Connect connector for Amazon AppFlow +# Connect Customer connector for Amazon AppFlow @@ -11 +11 @@ Amazon AppFlow support for Amazon ConnectTransferring data to Amazon Connect -Amazon Connect is an AWS service that you can use to set up an omnichannel, cloud-based contact center for your customers. Amazon Connect provides the Customer Profiles feature. This feature helps you create unified customer profiles. These profiles combine customer information from external applications with contact history from Amazon Connect. For example, you can combine contact information, order history, and interaction history from software as a service (SaaS) applications like Salesforce, Zendesk and other Amazon AppFlow connectors. The contact center agents for your organization can use this consolidated information during customer support interactions. +Connect Customer is an AWS service that you can use to set up an omnichannel, cloud-based contact center for your customers. Connect Customer provides the Customer Profiles feature. This feature helps you create unified customer profiles. These profiles combine customer information from external applications with contact history from Connect Customer. For example, you can combine contact information, order history, and interaction history from software as a service (SaaS) applications like Salesforce, Zendesk and other Amazon AppFlow connectors. The contact center agents for your organization can use this consolidated information during customer support interactions. @@ -13 +13 @@ Amazon Connect is an AWS service that you can use to set up an omnichannel, clou -If you use Amazon Connect, you can also use Amazon AppFlow to transfer data from supported data sources to Customer Profiles. +If you use Connect Customer, you can also use Amazon AppFlow to transfer data from supported data sources to Customer Profiles. @@ -15 +15 @@ If you use Amazon Connect, you can also use Amazon AppFlow to transfer data from -For more information about Customer Profiles, see [Use Amazon Connect Customer Profiles](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles.html) in the _Amazon Connect Administrator Guide_ +For more information about Customer Profiles, see [Use Amazon Connect Customer Profiles](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles.html) in the _Connect Customer Administrator Guide_ @@ -17 +17 @@ For more information about Customer Profiles, see [Use Amazon Connect Customer P -## Amazon AppFlow support for Amazon Connect +## Amazon AppFlow support for Connect Customer @@ -19 +19 @@ For more information about Customer Profiles, see [Use Amazon Connect Customer P -Amazon AppFlow supports Amazon Connect as follows. +Amazon AppFlow supports Connect Customer as follows. @@ -24 +24 @@ Amazon AppFlow supports Amazon Connect as follows. -No. You can't use Amazon AppFlow to transfer data from Amazon Connect. +No. You can't use Amazon AppFlow to transfer data from Connect Customer. @@ -29 +29 @@ No. You can't use Amazon AppFlow to transfer data from Amazon Connect. -Yes. You can use Amazon AppFlow to transfer data to Amazon Connect. +Yes. You can use Amazon AppFlow to transfer data to Connect Customer. @@ -31 +31 @@ Yes. You can use Amazon AppFlow to transfer data to Amazon Connect. -**Supported Amazon Connect features** +**Supported Connect Customer features** @@ -36 +36 @@ Amazon AppFlow integrates only with the Customer Profiles feature. -## Transferring data to Amazon Connect with a flow +## Transferring data to Connect Customer with a flow @@ -38 +38 @@ Amazon AppFlow integrates only with the Customer Profiles feature. -To transfer data to Amazon Connect Customer Profiles, you create an Amazon AppFlow flow, and you choose Amazon Connect as the data destination. Then, you use Amazon Connect to set up data mappings in Customer Profiles. These mappings define how data from the data source is mapped to the customer profile. +To transfer data to Connect Customer Customer Profiles, you create an Amazon AppFlow flow, and you choose Connect Customer as the data destination. Then, you use Connect Customer to set up data mappings in Customer Profiles. These mappings define how data from the data source is mapped to the customer profile. @@ -42 +42 @@ Before you can use Amazon AppFlow to transfer data to Customer Profiles, you mus - * You have an Amazon Connect instance. + * You have an Connect Customer instance. @@ -44 +44 @@ Before you can use Amazon AppFlow to transfer data to Customer Profiles, you mus - * You have enabled the Customer Profiles feature for your Amazon Connect instance. When you enable Customer Profiles, you create a customer profiles domain, which is the container for your customer data in Amazon Connect. + * You have enabled the Customer Profiles feature for your Connect Customer instance. When you enable Customer Profiles, you create a customer profiles domain, which is the container for your customer data in Connect Customer. @@ -51 +51 @@ Before you can use Amazon AppFlow to transfer data to Customer Profiles, you mus -For more information about creating a flow in Amazon AppFlow and setting up data mappings in Amazon Connect, see [Set up integration for external applications using Amazon AppFlow](https://docs.aws.amazon.com/connect/latest/adminguide/integrate-external-applications-appflow.html) in the _Amazon Connect Administrator Guide_. +For more information about creating a flow in Amazon AppFlow and setting up data mappings in Connect Customer, see [Set up integration for external applications using Amazon AppFlow](https://docs.aws.amazon.com/connect/latest/adminguide/integrate-external-applications-appflow.html) in the _Connect Customer Administrator Guide_.