AWS quick documentation change
Summary
Updated Zendesk integration setup: Added subscription reference, changed console navigation path, and restructured setup steps
Security assessment
Procedural changes don't alter security requirements. OAuth scopes and authentication methods remain identical with no security enhancements or vulnerability fixes mentioned.
Diff
diff --git a/quick/latest/userguide/zendesk-integration.md b/quick/latest/userguide/zendesk-integration.md index a192600bd..9c2567fe9 100644 --- a//quick/latest/userguide/zendesk-integration.md +++ b//quick/latest/userguide/zendesk-integration.md @@ -11 +11 @@ What you can doSet up Zendesk integrationManage Zendesk integrations -With Zendesk Suite integration in Amazon Quick, you can perform actions within Zendesk instances, including managing tickets, users, and customer support workflows. This integration supports action execution only and requires Amazon Quick Pro tier or higher. +With Zendesk Suite integration in Amazon Quick, you can perform actions within Zendesk instances, including managing tickets, users, and customer support workflows. For Amazon Quick subscription requirements, see [Set up integrations in the console](./integration-console-setup-process.html). @@ -26 +26 @@ Follow these steps to create your Zendesk integration: - 1. In the Amazon Quick console, choose **Integrations**. + 1. In the Amazon Quick console, choose **Connectors**. @@ -28 +28 @@ Follow these steps to create your Zendesk integration: - 2. Choose **Zendesk Suite** from the integration options, click the Add (plus "+") button. + 2. Choose the **Create for your team** tab. @@ -30 +30,3 @@ Follow these steps to create your Zendesk integration: - 3. Fill in the integration details: + 3. Find and choose **Zendesk Suite**. + + 4. Fill in the integration details: @@ -36 +38 @@ Follow these steps to create your Zendesk integration: - 4. Choose your connection type: + 5. Choose your connection type: @@ -42 +44 @@ Follow these steps to create your Zendesk integration: - 5. Fill in the connection settings based on your selected authentication method (either user or service): + 6. Fill in the connection settings based on your selected authentication method (either user or service): @@ -68 +70 @@ Required OAuth scopes are `tickets:read`, `tickets:write`, and `read`. - 6. Select **Create and continue**. + 7. Select **Create and continue**. @@ -70 +72 @@ Required OAuth scopes are `tickets:read`, `tickets:write`, and `read`. - 7. Choose users to share the integration with. + 8. Choose users to share the integration with. @@ -72 +74 @@ Required OAuth scopes are `tickets:read`, `tickets:write`, and `read`. - 8. Click **Next**. + 9. Click **Next**. @@ -98 +100 @@ Web Crawler integration -Support escalation path +Zoom integration