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AWS evs documentation change

Service: evs · 2026-05-01 · Documentation low

File: evs/latest/userguide/troubleshooting.md

Summary

Added 'Broadcom and AWS Support guidance' section to troubleshooting documentation, providing information about support channels for VMware Cloud Foundation and related VMware products.

Security assessment

This change adds general support guidance and contact information for Broadcom support. There is no evidence of addressing a security vulnerability, weakness, or incident. The change is purely administrative/organizational, adding a new troubleshooting topic and clarifying support responsibilities between AWS and Broadcom.

Diff

diff --git a/evs/latest/userguide/troubleshooting.md b/evs/latest/userguide/troubleshooting.md
index 3adb5f7e5..45f8f945a 100644
--- a//evs/latest/userguide/troubleshooting.md
+++ b//evs/latest/userguide/troubleshooting.md
@@ -7 +7 @@
-Troubleshoot failed environment status checksvSphere HA agent on this host could not reach isolation addressvSAN upgrade prechecks fail for ESX host clusterAdd host failure due to incompatible cluster imageSDDC Manager fails VCF host validation during host commissioningWindows Server entitlement status is At Risk due to appliance reachability failureEntitlement failed due to unsupported guest OSEntitlement status is entitlement removedEntitlement removed due to VM disconnect, isolated, or missing from inventory
+Broadcom and AWS Support guidanceTroubleshoot failed environment status checksvSphere HA agent on this host could not reach isolation addressvSAN upgrade prechecks fail for ESX host clusterAdd host failure due to incompatible cluster imageSDDC Manager fails VCF host validation during host commissioningWindows Server entitlement status is At Risk due to appliance reachability failureEntitlement failed due to unsupported guest OSEntitlement status is entitlement removedEntitlement removed due to VM disconnect, isolated, or missing from inventory
@@ -12,0 +13,4 @@ This chapter details some common issues encountered while creating or managing A
+## Broadcom and AWS Support guidance
+
+AWS provides support for Amazon EVS and its associated infrastructure services, including VMware Cloud Foundation (VCF). For VCF-specific configuration guidance, or issues related to other VMware products such as Aria Suite, HCX, or NSX, you can also contact Broadcom directly using your Broadcom support entitlement. For more information, see [Broadcom Support Portal](https://support.broadcom.com/).
+