AWS connect documentation change

Service: connect · 2026-05-01 · Documentation low

File: connect/latest/adminguide/performance-evaluations-automated-interactions.md

Summary

Updated breadcrumb navigation and added descriptive alt text to multiple images for accessibility

Security assessment

This change improves accessibility by adding descriptive alt text to images and updates breadcrumb navigation. No security-related content was added or modified.

Diff

diff --git a/connect/latest/adminguide/performance-evaluations-automated-interactions.md b/connect/latest/adminguide/performance-evaluations-automated-interactions.md
index 7a0f2ef3c..bb26f8e60 100644
--- a//connect/latest/adminguide/performance-evaluations-automated-interactions.md
+++ b//connect/latest/adminguide/performance-evaluations-automated-interactions.md
@@ -5 +5 @@
-[Documentation](/index.html)[Amazon Connect](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html)
+[Documentation](/index.html)[Amazon Connect Customer](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html)
@@ -124 +124 @@ Amazon Connect understands the following keywords within semantic match rules:
-![](/images/connect/latest/adminguide/images/self-service-eval-containment-rule.png)
+![Rule configuration interface showing conditions for Contact Lens post-chat analysis, queue assignment, and natural language semantic match.](/images/connect/latest/adminguide/images/self-service-eval-containment-rule.png)
@@ -131 +131 @@ Amazon Connect understands the following keywords within semantic match rules:
-![](/images/connect/latest/adminguide/images/self-service-eval-ai-agent-escalation-check.png)
+![Define conditions step showing AI Agent Escalation condition with Self service, SalesAgent, and Escalated to human dropdowns.](/images/connect/latest/adminguide/images/self-service-eval-ai-agent-escalation-check.png)
@@ -156 +156 @@ After you set up a rule you can use it to answer single selection or multiple se
-![](/images/connect/latest/adminguide/images/self-service-eval-use-rules-in-form.png)
+![Automation tab showing Option 2 Contact categories selected with condition and default answer.](/images/connect/latest/adminguide/images/self-service-eval-use-rules-in-form.png)
@@ -162 +162 @@ You can use contact metrics to automatically answer questions on the self-servic
-![](/images/connect/latest/adminguide/images/self-service-eval-metrics-automation.png)
+![Automation tab showing Option 2: Contact metrics selected with customer sentiment score field.](/images/connect/latest/adminguide/images/self-service-eval-metrics-automation.png)
@@ -177 +177 @@ To trigger a self-service interaction evaluation, you can identify if specific A
-![](/images/connect/latest/adminguide/images/self-service-eval-ai-agent-identification.png)
+![AI Agent condition with Self service selected and SalesAgent specified as the AI agent.](/images/connect/latest/adminguide/images/self-service-eval-ai-agent-identification.png)
@@ -184 +184 @@ You can also use **custom contact attributes** and **contact segment attributes*
-![](/images/connect/latest/adminguide/images/self-service-eval-custom-contact-attributes.png)
+![Define conditions page showing pizzaOrderBot contact attribute equals true condition.](/images/connect/latest/adminguide/images/self-service-eval-custom-contact-attributes.png)