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AWS connect documentation change

Service: connect · 2026-05-01 · Documentation low

File: connect/latest/adminguide/metrics-definitions.md

Summary

Updated breadcrumb navigation from 'Amazon Connect' to 'Amazon Connect Customer' and changed references from 'Connect Customer AI' to 'Connect Customer' in multiple metric descriptions.

Security assessment

The changes are branding/naming updates (breadcrumb and product name references). No security vulnerabilities, weaknesses, or security features are mentioned or implied in the changes.

Diff

diff --git a/connect/latest/adminguide/metrics-definitions.md b/connect/latest/adminguide/metrics-definitions.md
index 21a51abf9..68bfcaae1 100644
--- a//connect/latest/adminguide/metrics-definitions.md
+++ b//connect/latest/adminguide/metrics-definitions.md
@@ -5 +5 @@
-[Documentation](/index.html)[Amazon Connect](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html)
+[Documentation](/index.html)[Amazon Connect Customer](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html)
@@ -1375 +1375 @@ This metric measures the count of AI suggestions rated as helpful with a thumbs-
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -1421 +1421 @@ This metric measures the count of AI suggestions rated as unhelpful with a thumb
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -1735 +1735 @@ This metric measures the rate of tool invocations where [AI Agents](./create-ai-
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -1781 +1781 @@ This metric measures the rate of correct tool selections by [AI Agents](./create
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -1827 +1827 @@ This metric measures the rate of correct tool utilization by [AI Agents](./creat
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -2025 +2025 @@ This metric measures the proportion of sessions where the Orchestration [AI Agen
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -2073 +2073 @@ This metric measures the proportion of sessions where the Orchestration [AI Agen
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.
@@ -2121 +2121 @@ This metric measures the proportion of sessions where the Orchestration [AI Agen
-  * This metric is available as part of Connect Customer AI.
+  * This metric is available as part of Connect Customer.