AWS connect documentation change
Summary
Added a new step for enabling file attachment configuration permissions, renumbered subsequent steps, and updated step references in the text.
Security assessment
The change adds documentation on assigning permissions for file attachment settings in security profiles, which is a security feature for access control. However, there is no concrete evidence of a specific security vulnerability, weakness, or incident being addressed; it appears to be a documentation enhancement for existing security practices.
Diff
diff --git a/connect/latest/adminguide/enable-attachments.md b/connect/latest/adminguide/enable-attachments.md index 06208fd0a..edab2c8ad 100644 --- a//connect/latest/adminguide/enable-attachments.md +++ b//connect/latest/adminguide/enable-attachments.md @@ -5 +5 @@ -[Documentation](/index.html)[Amazon Connect](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html) +[Documentation](/index.html)[Amazon Connect Customer](/connect/index.html)[Administrator Guide](what-is-amazon-connect.html) @@ -7 +7 @@ -Step 1: Enable attachmentsStep 2: Configure attachment optionsStep 3: Configure a CORS policyStep 4 (Optional): Integrate with the APIs to enhance your custom UIsNext stepAttachments not appearing? +Step 1: Enable attachmentsStep 2: Enable permissionsStep 3: Configure attachment optionsStep 4: Configure a CORS policyStep 5 (Optional): Integrate with the APIs to enhance your custom UIsNext stepAttachments not appearing? @@ -15 +15 @@ You can allow customers and agents to share files using chat, email, and tasks, -You must complete steps 1 and 3 in this topic (create an Amazon S3 bucket and configure a CORS policy) for email attachments. If you don't do this, yet have selected **Enable Attachments sharing** for your instance, the email channel will not work for your instance. +You must complete steps 1 and 4 in this topic (create an Amazon S3 bucket and configure a CORS policy) for email attachments. If you don't do this, yet have selected **Enable Attachments sharing** for your instance, the email channel will not work for your instance. @@ -64 +64,26 @@ Note the following about the staging location: -## Step 2: Configure attachment size limits and custom file extensions +## Step 2: Enable file attachment configuration permissions + +To allow administrators to view or modify file attachment settings, assign the appropriate permissions in their security profile. + + 1. In the Amazon Connect console, choose **Users** , **Security profiles**. + + 2. Select the security profile that you want to modify. + + 3. Expand the **Settings** section. + + 4. Under **File attachments** , choose the permissions to assign: + + * **View** — Allows users to view file attachment settings. + + * **Edit** — Allows users to view and modify file attachment settings, including attachment sizes and types. + + * **All** — Grants both View and Edit permissions for file attachment settings. + + 5. Choose **Save**. + + + + +Users assigned a security profile with file attachment permissions see a **Settings** icon in the left navigation menu, below **Channels**. From there, they can view or edit file attachment settings based on their assigned permissions. + +## Step 3: Configure attachment size limits and custom file extensions @@ -79 +104 @@ You can also configure these options by using the Amazon Connect API. -## Step 3: Configure a CORS policy on your attachments bucket +## Step 4: Configure a CORS policy on your attachments bucket @@ -141 +166 @@ Your CORS policy may look similar to the following example: -## Step 4 (Optional): Integrate with the APIs to enhance your custom UIs +## Step 5 (Optional): Integrate with the APIs to enhance your custom UIs