AWS emr documentation change
Summary
Updated terminology from 'technical support tickets' to 'technical support cases' and 'tickets' to 'support cases' throughout the document
Security assessment
This is a terminology update with no security implications. The change only affects the naming of support requests without altering any security-related content or features.
Diff
diff --git a/emr/latest/ReleaseGuide/emr-standard-support.md b/emr/latest/ReleaseGuide/emr-standard-support.md index b814c7306..1cfe2e64b 100644 --- a//emr/latest/ReleaseGuide/emr-standard-support.md +++ b//emr/latest/ReleaseGuide/emr-standard-support.md @@ -65 +65 @@ The following describes the milestones in the Standard Support lifecycle: - * **Standard Support** : Amazon EMR releases are eligible for Standard Support 24 months from the date of release. You can create technical support tickets and expect updates for issues that you encounter with these releases. + * **Standard Support** : Amazon EMR releases are eligible for Standard Support 24 months from the date of release. You can create technical support cases and expect updates for issues that you encounter with these releases. @@ -67 +67 @@ The following describes the milestones in the Standard Support lifecycle: - * **End of Support** : After Standard Support ends, Amazon EMR releases enter End of Support (EoS) stage for 12 months. EoS releases are not eligible for technical support and you won't be able to create any tickets for clusters, containers, or jobs running on these releases. EoS releases won't receive any fixes, patches or updates. EoS releases will be removed from the console, but will continue to be available through the API and AWS CLI. You can always continue to run workloads on EoS releases. We strongly recommend that you migrate to the latest Amazon EMR release so that you continue to receive security patches, remain eligible for technical support, and can create support tickets when needed. + * **End of Support** : After Standard Support ends, Amazon EMR releases enter End of Support (EoS) stage for 12 months. EoS releases are not eligible for technical support and you won't be able to create any support cases for clusters, containers, or jobs running on these releases. EoS releases won't receive any fixes, patches or updates. EoS releases will be removed from the console, but will continue to be available through the API and AWS CLI. You can always continue to run workloads on EoS releases. We strongly recommend that you migrate to the latest Amazon EMR release so that you continue to receive security patches, remain eligible for technical support, and can create support cases when needed.