AWS connect documentation change
Summary
Updated attachment configuration steps to include tasks, added new step for configuring attachment size limits and custom file extensions, and renumbered subsequent steps.
Security assessment
The change adds documentation about configurable security controls (file size limits and allowed file extensions) for attachments, which are security features that help control what files can be uploaded. It extends attachment functionality to tasks but doesn't address any specific security vulnerability.
Diff
diff --git a/connect/latest/adminguide/enable-attachments.md b/connect/latest/adminguide/enable-attachments.md index 4146ff100..06208fd0a 100644 --- a//connect/latest/adminguide/enable-attachments.md +++ b//connect/latest/adminguide/enable-attachments.md @@ -7 +7 @@ -Step 1: Enable attachmentsStep 2: Configure a CORS policyStep 3 (Optional): Integrate with the APIs to enhance your custom UIsNext stepAttachments not appearing? +Step 1: Enable attachmentsStep 2: Configure attachment optionsStep 3: Configure a CORS policyStep 4 (Optional): Integrate with the APIs to enhance your custom UIsNext stepAttachments not appearing? @@ -11 +11 @@ Step 1: Enable attachmentsStep 2: Configure a CORS policyStep 3 (Optional): Inte -You can allow customers and agents to share files using chat and email, and allow agents to upload files to cases. After you complete the steps in this topic, an attachment icon automatically appears in your agent's Contact Control Panel so they can share attachments on chats and emails. +You can allow customers and agents to share files using chat, email, and tasks, and allow agents to upload files to cases. After you complete the steps in this topic, an attachment icon automatically appears in your agent's Contact Control Panel so they can share attachments on chats, emails, and tasks. @@ -15 +15 @@ You can allow customers and agents to share files using chat and email, and allo -You must complete steps 1 and 2 in this topic (create an Amazon S3 bucket and configure a CORS policy) for email attachments. If you don't do this, yet have selected **Enable Attachments sharing** for your instance, the email channel will not work for your instance. +You must complete steps 1 and 3 in this topic (create an Amazon S3 bucket and configure a CORS policy) for email attachments. If you don't do this, yet have selected **Enable Attachments sharing** for your instance, the email channel will not work for your instance. @@ -64 +64,16 @@ Note the following about the staging location: -## Step 2: Configure a CORS policy on your attachments bucket +## Step 2: Configure attachment size limits and custom file extensions + +After you enable attachments, you can configure the following options through the Amazon Connect admin website: + + * **Attachment size limit** – The default maximum attachment size is 20 MB. You can increase this limit up to 100 MB. + + * **Custom file extensions** – In addition to the default supported file types, you can configure custom file extensions for attachments across chat, email, cases, and tasks. + + + + +###### Note + +You can also configure these options by using the Amazon Connect API. + +## Step 3: Configure a CORS policy on your attachments bucket @@ -126 +141 @@ Your CORS policy may look similar to the following example: -## Step 3 (Optional): Integrate with the APIs to enhance your custom UIs +## Step 4 (Optional): Integrate with the APIs to enhance your custom UIs @@ -136 +151 @@ We recommend enabling attachment scanning to meet compliance requirements or sec -If your agents report problems receiving and sending attachments in chat messages, see [Internal firewall or missing CORS policy prevents access to chat, email, or case attachments](./ts-agent-attachments.html). +If your agents report problems receiving and sending attachments in chat messages, see [Internal firewall or missing CORS policy prevents access to chat, email, task, or case attachments](./ts-agent-attachments.html).