AWS connect documentation change
Summary
Added three new contact attributes: connect:ConnectionType, connect:CrossInstanceInfo.RelatedContactArn, and connect:CrossInstanceInfo.RelatedInitialContactArn for tracking transfer types and related contact ARNs in cross-instance transfers.
Security assessment
This change documents new attributes for tracking contact transfer information within Amazon Connect. While these attributes could be used for audit logging and monitoring, there is no evidence in the diff that this change addresses a specific security vulnerability, weakness, or incident. It appears to be a routine feature enhancement for better visibility into contact transfers.
Diff
diff --git a/connect/latest/adminguide/connect-attrib-list.md b/connect/latest/adminguide/connect-attrib-list.md index 228998d62..8d56b9727 100644 --- a//connect/latest/adminguide/connect-attrib-list.md +++ b//connect/latest/adminguide/connect-attrib-list.md @@ -146,0 +147,13 @@ Amazon SES Virus Verdict | When the email comes into your contact center, Amazon +connect:ConnectionType | The type of transfer being performed, whether this is internal (Connect), via an external system (External Voice Transfer) or via the telephone call (PSTN). | `CONNECT` | `EXTERNAL_VOICE_SYSTEM` | `PSTN` | ValueString | $.SegmentAttributes['connect:ConnectionType'] +connect:CrossInstanceInfo.RelatedContactArn | The contact ARN of the related contact in a transfer. This value represents: + + * The next contact ARN when the current instance is transferring the contact. + * The previous contact ARN when the current instance is receiving the transferred contact. + +| Contact ARN | ValueArn | $.SegmentAttributes['connect:CrossInstanceInfo']['RelatedContactArn'] +connect:CrossInstanceInfo.RelatedInitialContactArn | The contact ARN associated with the first interaction between the customer and contact center of the related contact in a transfer. This value represents: + + * The next initial contact ARN when the current instance is transferring the contact. + * The previous initial contact ARN when the current instance is receiving the transferred contact. + +| Contact ARN | ValueArn | $.SegmentAttributes['connect:CrossInstanceInfo']['RelatedInitialContactArn']