AWS connect documentation change

Service: connect · 2026-04-19 · Documentation low

File: connect/latest/adminguide/search-evaluations.md

Summary

Updated documentation for searching and viewing evaluations in Amazon Connect, including updated permissions, extended search timeframe to 2 years, and added UI screenshots.

Security assessment

This change is a routine documentation update for a feature (evaluations) with no mention of security vulnerabilities, incidents, or security features. It updates permissions and clarifies functionality without any security context.

Diff

diff --git a/connect/latest/adminguide/search-evaluations.md b/connect/latest/adminguide/search-evaluations.md
index f1013a2f7..f6730e011 100644
--- a//connect/latest/adminguide/search-evaluations.md
+++ b//connect/latest/adminguide/search-evaluations.md
@@ -7 +7 @@
-# Search for contacts using evaluation forms in Amazon Connect
+Searching for evaluated contactsView evaluations on the contact details page
@@ -9 +9,7 @@
-  1. Log in to Amazon Connect with a user account that has [permissions to access contact records](./contact-search.html#required-permissions-search-contacts) and the **Evaluation forms - perform evaluations** permission. 
+# Search for and view evaluations in Amazon Connect
+
+Users can search for evaluated contacts and view evaluations side-by-side alongside audio or screen recordings, conversation transcripts, summaries and insights. 
+
+## Searching for evaluated contacts
+
+  1. Log in to Amazon Connect with a user account that has [permissions to search for and view contacts](./contact-search.html#required-permissions-search-contacts) and either the **Evaluation forms - perform evaluations** or **Evaluation forms – view my received evaluations** permission. 
@@ -13 +19 @@
-  3. Use the filters on the page to narrow your search. For date, you can search up to 8 weeks at a time.
+  3. Use the filters on the page to narrow your search. For the date selection, you can search for up to 8 weeks of contacts at a time. You can review contacts and associated evaluations from up to 2 years ago.
@@ -16,0 +23,15 @@
+  4. Click on the contact ID in the search results to open a contact and review associated evaluations.
+
+
+
+
+## View evaluations on the contact details page
+
+  1. Click on **Evaluations** on the top right of the page.
+
+  2. If the contact has received an evaluation it will show under **Completed**.
+
+  3. Click on the evaluation to review the completed evaluation.
+
+
+
@@ -17,0 +39 @@
+![The list view of evaluations on the contact details page.](/images/connect/latest/adminguide/images/evaluation-listView.png)
@@ -18,0 +41 @@
+![The detail view of an evaluation on the contact details page.](/images/connect/latest/adminguide/images/evaluation-detailView.png)