AWS connect documentation change

Service: connect · 2026-04-19 · Documentation low

File: connect/latest/adminguide/play.md

Summary

Added documentation for 'Touchtone buffering' feature in Play prompt block, including configuration options and JSON example.

Security assessment

This documents a user experience feature for handling touchtone input during prompts. While it could have minor security implications for input validation, there's no evidence of addressing a security vulnerability or adding security-specific documentation.

Diff

diff --git a/connect/latest/adminguide/play.md b/connect/latest/adminguide/play.md
index 335fc4587..c45d3d5b6 100644
--- a//connect/latest/adminguide/play.md
+++ b//connect/latest/adminguide/play.md
@@ -111,0 +112,2 @@ You can configure the **Play prompt** block by using the Amazon Connect admin we
+  * Touchtone buffering
+
@@ -331,0 +334,38 @@ This block supports the following output branches:
+### Touchtone buffering
+
+The **Play prompt** block includes a checkbox: **Skip or interrupt this prompt when touchtone buffering is enabled**.
+
+  * When the checkbox is selected and touchtone buffering is active:
+
+    * If the buffer already contains digits, the prompt is skipped entirely and the contact proceeds to the next block.
+
+    * If the buffer is empty, the prompt begins playing. If the customer presses a key during playback, the prompt is interrupted, the digit is added to the buffer, and the contact proceeds.
+
+  * When the checkbox is not selected, the prompt plays normally regardless of buffer state. This is the default behavior.
+
+
+
+
+In the flow language, this is represented by the `SkipWhenDTMFBufferEnabled` parameter on the `MessageParticipant` action:
+    
+    
+    {
+        "Identifier": "12345678-1234-1234-1234-123456789012",
+        "Type": "MessageParticipant",
+        "Parameters": {
+            "SkipWhenDTMFBufferEnabled": "true",
+            "PromptId": "arn:aws:connect:us-west-2:111111111111:instance/aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee/prompt/abcdefab-abcd-abcd-abcd-abcdefghijkl"
+        },
+        "Transitions": {
+            "NextAction": "next-action-id",
+            "Errors": [
+                {
+                    "NextAction": "error-action-id",
+                    "ErrorType": "NoMatchingError"
+                }
+            ]
+        }
+    }
+
+For more information about touchtone buffering, see [Set Touchtone Buffer Behavior](./set-touchtone-buffer-behavior.html).
+