AWS connect documentation change
Summary
Added documentation for a new 'Touchtone buffering' feature, explaining how it integrates with the Get customer input block in DTMF and Amazon Lex modes.
Security assessment
This change documents a new feature related to touchtone input buffering. There is no evidence of security implications or security feature documentation in this change.
Diff
diff --git a/connect/latest/adminguide/get-customer-input.md b/connect/latest/adminguide/get-customer-input.md index 9bcf6651b..0248e8724 100644 --- a//connect/latest/adminguide/get-customer-input.md +++ b//connect/latest/adminguide/get-customer-input.md @@ -78,0 +79,2 @@ You can configure the Get customer input block by using the Amazon Connect admin + * Touchtone buffering + @@ -518,0 +521,13 @@ The following image shows an example of what this block looks like when it is co +### Touchtone buffering + +When touchtone buffering is enabled via the [Set Touchtone Buffer Behavior](./set-touchtone-buffer-behavior.html) block, the **Get customer input** block integrates with the buffer: + + * In DTMF mode, if the buffer contains a digit, the block dequeues a single digit and routes to the matching branch immediately, skipping the prompt. If the buffer is empty, the customer is prompted for input as usual. + + * In Amazon Lex mode, the buffer is automatically cleared before bot interaction. Buffered digits are not used. + + + + +For more information, see [Set Touchtone Buffer Behavior](./set-touchtone-buffer-behavior.html). +