AWS connect documentation change
Summary
Added new section 'Required Cases and Agent Applications permissions to generate AI-powered case summarization' detailing required permissions for AI-powered case summarization feature
Security assessment
The change adds documentation about required permissions for a new AI-powered feature, which is security documentation related to access control and permissions management. No evidence of addressing a specific security vulnerability.
Diff
diff --git a/connect/latest/adminguide/assign-security-profile-cases.md b/connect/latest/adminguide/assign-security-profile-cases.md index 02a3ba298..1130721b6 100644 --- a//connect/latest/adminguide/assign-security-profile-cases.md +++ b//connect/latest/adminguide/assign-security-profile-cases.md @@ -5 +5 @@ -Required Cases permissionsRequired Customer Profiles permissionsRequired queue, quick connect, and user view permissionsDescription of Cases permissionsRequired Agent Application permissions +Required Cases permissionsRequired Customer Profiles permissionsRequired queue, quick connect, and user view permissionsDescription of Cases permissionsRequired Agent Application permissionsRequired Cases and Agent Applications permissions to generate AI-powered case summarization @@ -73,0 +74,10 @@ To be able to generate a summary for a case in the agent application, agents nee +## Required Cases and Agent Applications permissions to generate AI-powered case summarization + +To generate an AI-powered case summary, agents need View permissions on Cases and Audit History, and View permissions on Connect Assistant under Agent Applications. + +**To save an AI-powered case summary, agents additionally need Edit permission on Cases.** + + + + +