AWS signin documentation change
Summary
Added troubleshooting sections for GitHub and Amazon authentication issues, including sign-in errors and account conflict scenarios
Security assessment
While authentication is security-related, these changes provide routine user guidance for new features rather than addressing vulnerabilities. No specific security weaknesses or incidents are mentioned.
Diff
diff --git a/signin/latest/userguide/troubleshooting-builder-id-issues.md b/signin/latest/userguide/troubleshooting-builder-id-issues.md index 20ff4d81e..c9b2b66f6 100644 --- a//signin/latest/userguide/troubleshooting-builder-id-issues.md +++ b//signin/latest/userguide/troubleshooting-builder-id-issues.md @@ -5 +5 @@ -My email is already in useI can't complete email verificationI can’t sign in with GoogleI can’t sign in with AppleI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with GoogleI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with AppleI receive an error that states 'It’s not you, it’s us' when I try to sign inI forgot my passwordI can't set a new passwordMy password isn’t workingMy password isn't working and I can no longer access emails sent to my AWS Builder ID email addressI can't enable MFAI can't add an authenticator app as a MFA deviceI can't remove an MFA deviceI get the message 'An unexpected error has occurred' when I try to register or sign in with an authenticator appI get the message 'It's not you, it's us' when trying to sign in to AWS Builder IDSign out doesn't sign me out completelyI'm still looking to solve my problem +My email is already in useI can't complete email verificationI can’t sign in with GoogleI can’t sign in with AppleI can’t sign in with GitHubI can’t sign in with AmazonI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with GoogleI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with AppleI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with GitHubI received a sign in error when I attempted to sign up for an AWS Builder ID using continue with AmazonI receive an error that states 'It’s not you, it’s us' when I try to sign inI forgot my passwordI can't set a new passwordMy password isn’t workingMy password isn't working and I can no longer access emails sent to my AWS Builder ID email addressI can't enable MFAI can't add an authenticator app as a MFA deviceI can't remove an MFA deviceI get the message 'An unexpected error has occurred' when I try to register or sign in with an authenticator appI get the message 'It's not you, it's us' when trying to sign in to AWS Builder IDSign out doesn't sign me out completelyI'm still looking to solve my problem @@ -20,0 +21,4 @@ Use the information here to help you troubleshoot issues you might have with you + * I can’t sign in with GitHub + + * I can’t sign in with Amazon + @@ -24,0 +29,4 @@ Use the information here to help you troubleshoot issues you might have with you + * I received a sign in error when I attempted to sign up for an AWS Builder ID using continue with GitHub + + * I received a sign in error when I attempted to sign up for an AWS Builder ID using continue with Amazon + @@ -84,0 +93,12 @@ For help signing in with your Apple password, see [If you can’t sign in to you +## I can’t sign in with GitHub + +If you have an existing AWS Builder ID profile with the same email address as your GitHub account, use your AWS Builder ID password to sign in to your account. If you don't remember your password, see I forgot my password. + +For help signing in with your GitHub password, see [Unable to sign in - GitHub Support](https://support.github.com/contact/cannot_sign_in). + +## I can’t sign in with Amazon + +If you have an existing AWS Builder ID profile with the same email address as your Amazon account, use your AWS Builder ID password to sign in to your account. If you don't remember your password, see I forgot my password. + +For help signing in with your Amazon password, see [Help with signing in](https://www.amazon.com/gp/help/customer/account-issues). + @@ -92,0 +113,8 @@ This means that you either have an existing AWS Builder ID using the same email +## I received a sign in error when I attempted to sign up for an AWS Builder ID using continue with GitHub + +This means that you either have an existing AWS Builder ID using the same email address as your GitHub Account, or that the email address associated with your GitHub Account is not verified. In either case, please try to sign up again entering your email address and providing a password. + +## I received a sign in error when I attempted to sign up for an AWS Builder ID using continue with Amazon + +This means that you either have an existing AWS Builder ID using the same email address as your Amazon Account, or that the email address associated with your Amazon Account is not verified. In either case, please try to sign up again entering your email address and providing a password. +