AWS connect documentation change
Summary
Added email transcripts to supported redaction formats, clarified timing for email redaction, and updated storage paths for redacted files
Security assessment
Expands documentation about existing sensitive data redaction security feature to include email contacts. No evidence of addressing a vulnerability - enhances documentation of privacy protection capabilities.
Diff
diff --git a/connect/latest/adminguide/sensitive-data-redaction.md b/connect/latest/adminguide/sensitive-data-redaction.md index 66b289d45..09909013a 100644 --- a//connect/latest/adminguide/sensitive-data-redaction.md +++ b//connect/latest/adminguide/sensitive-data-redaction.md @@ -9 +9 @@ About redacted files -To help you protect your customer's privacy, Contact Lens conversational analytics lets you automatically redact sensitive data from conversation transcripts and audio files. It redacts sensitive data, such as name, address, and credit card information using Natural Language Understanding. +To help you protect your customer's privacy, Contact Lens conversational analytics lets you automatically redact sensitive data from conversation transcripts, audio files, and email transcripts. It redacts sensitive data, such as name, address, and credit card information using Natural Language Understanding. @@ -13 +13 @@ When you enable conversational analytics on the **Set recording and analytics be -Sensitive data redaction is applied after a call disconnects. +For voice contacts, sensitive data redaction is applied after a call disconnects. For email contacts, redaction is applied after the email contact ends. @@ -27 +27,3 @@ Redacted voice files are stored in your Voice Amazon S3 bucket, for example: con -Redacted chat files are stored in your chat Amazon S3 bucket, for example: connect-`instanceARN`/Chat +Redacted chat files are stored in your chat Amazon S3 bucket, for example: connect-`instanceARN`/Analysis/Chat + +Redacted email files are stored in your email Amazon S3 bucket, for example: connect-`instanceARN`/Analysis/Email @@ -33 +35 @@ Following is a list of what you can access by using the Amazon Connect admin web - * Access redacted voice and chat files. + * Access redacted voice, chat, and email files.