AWS connect documentation change
Summary
Restructured documentation header and table of contents, expanded testing/simulation capabilities description, removed redundant content
Security assessment
Changes focus on improving documentation structure and clarity around testing/simulation features rather than addressing security. No security vulnerabilities, mitigations, or security-specific features are mentioned. The 'Required permissions' section is standard operational documentation.
Diff
diff --git a/connect/latest/adminguide/testing-simulation.md b/connect/latest/adminguide/testing-simulation.md index 2bb40721b..0182f6690 100644 --- a//connect/latest/adminguide/testing-simulation.md +++ b//connect/latest/adminguide/testing-simulation.md @@ -5 +5,21 @@ -# Amazon Connect call simulation +# Amazon Connect Testing and Simulation + +Amazon Connect Testing and Simulation capabilities enable you to simulate your contact center experiences, including self-service interactions and post-contact activities such as automated surveys. With minimal configuration within Amazon Connect, you can set up and run automated tests using the new visual test configuration experience. The test designer allows you to specify which experiences to observe, what attributes to assert and validate when the test reaches the expected interaction, and whether the validation of the experience passes or fails. + +After test execution, you can review a summary of the results, highlighting where the tests deviated from the expected path or outcome of the interaction. This allows you to identify areas where changes in your contact flow are needed to ensure the desired experience is achieved. These simulation capabilities empower you to rapidly validate changes to your workflows and confidently deploy new experiences, adapting to your ever-changing business needs. + +You can create these configurations through the user interface using the new visual simulation designer or via programmatic APIs. This section explains the different UI components that enable and facilitate the use of Connect's simulation capabilities. + +###### Contents + + * [Required permissions](./required-permissions.html) + + * [Simulation concepts](./testing-simulation-concepts.html) + + * [Create test cases](./testing-simulation-test-cases.html) + + * [Execute test cases](./testing-simulation-execute-test-cases.html) + + * [Test and simulate dashboard](./testing-simulation-analyze-test-results.html) + + * [Simulation example](./simulation-example.html) @@ -7 +26,0 @@ -Amazon Connect call simulation capabilities enable you to simulate your contact center experiences, including self-service interactions and post-contact activities such as automated surveys. With minimal configuration within Amazon Connect, you can set up and run automated tests using the new visual test configuration experience. The test designer allows you to specify which experiences to observe, what attributes to assert and validate when the test reaches the expected interaction, and whether the validation of the experience passes or fails. @@ -9 +27,0 @@ Amazon Connect call simulation capabilities enable you to simulate your contact -After test execution, you can review a summary of the results, highlighting where the tests deviated from the expected path or outcome of the interaction. This allows you to identify areas where changes in your contact flow are needed to ensure the desired experience is achieved. These call simulation capabilities empower you to rapidly validate changes to your workflows and confidently deploy new experiences, adapting to your ever-changing business needs. @@ -11 +28,0 @@ After test execution, you can review a summary of the results, highlighting wher -You can create these configurations through the user interface using the new visual call simulation designer or via programmatic APIs. This section explains the different UI components that enable and facilitate the use of Connect's call simulation capabilities. @@ -21 +38 @@ Migrate flows -Call simulation concepts +Required permissions