AWS connect documentation change
Summary
Expanded ai_agents field documentation with structured subfields
Security assessment
Enhanced AI agent metadata tracking improves system observability but doesn't directly address security controls or vulnerabilities. No mentions of authentication, access controls, or security monitoring specific to AI agents.
Diff
diff --git a/connect/latest/adminguide/data-type-definitions.md b/connect/latest/adminguide/data-type-definitions.md index f4c1b3739..067f48553 100644 --- a//connect/latest/adminguide/data-type-definitions.md +++ b//connect/latest/adminguide/data-type-definitions.md @@ -5 +5 @@ -Important things to knowAgent queue statistic recordAgent statistic recordAI AgentAI Agent Knowledge BaseAI PromptAI SessionAI ToolConnect test case execution resultsContact Lens conversational analyticsContact evaluation recordContact flow eventsContact recordContact statistic record +Important things to knowAgent queue statistic recordAgent statistic recordAI AgentAI Agent Knowledge BaseAI PromptAI SessionAI ToolConnect test case execution resultsContact Lens conversational analyticsContact evaluation recordContact flow eventsContact recordContact statistic recordAgent eventResource tags @@ -51,0 +52,2 @@ If you are unable to access the scheduling tables by using Option 1, try using O + * Agent event + @@ -53,0 +56,2 @@ If you are unable to access the scheduling tables by using Option 1, try using O + * [Cases data](./data-lake-cases-data.html) + @@ -59,0 +64,2 @@ If you are unable to access the scheduling tables by using Option 1, try using O + * Resource tags + @@ -229,2 +235 @@ knowledge_content_reference | string | The title of the referenced knowledge con -| string | . -| string | . +data_lake_last_processed_timestamp | timestamp | The timestamp, which shows the last time the record was touched by the data lake. This can include transformation and backfill. This field cannot be used to determine reliably data freshness. @@ -585 +590,2 @@ q_in_connect_session_arn | string | The ARN of Connect AI agents session. -| | The AI Agent information of the contact. +ai_agents | array(struct) | The AI Agent information of the contact. Each object includes ai_use_case (string), ai_agent_version_id (string), and ai_agent_escalated (boolean). +customer_phone_number_prefix | string | The prefix of the customer phone number. @@ -638,0 +645,90 @@ data_lake_last_processed_timestamp | Timestamp | Timestamp, which shows the +## Agent event + +Table name: `agent_event` + +Composite primary key: {instance_id, event_id} + +**Column** | **Type** | **Description** +---|---|--- +instance_id | string | The ID of the Amazon Connect instance. +aws_account_id | string | The ID of the AWS account that owns the agent event. +instance_arn | string | The ARN of the Amazon Connect instance. +agent_arn | string | The ARN of the agent. +event_id | string | The unique event identifier. +event_timestamp | Timestamp | The timestamp when the event occurred. +event_type | string | The type of agent event. +version | string | The version of the agent event stream in date format. +current_agent_status_arn | string | The ARN of the current agent status. +current_agent_status_name | string | The name of the current agent status. +current_agent_status_start_timestamp | Timestamp | The timestamp when the current agent status started. +current_agent_status_type | string | The type classification of the current agent status. +current_next_agent_status_arn | string | The ARN of the next agent status. +current_next_agent_status_name | string | The name of the next agent status. +current_next_agent_status_enqueued_timestamp | Timestamp | The timestamp when the next agent status was enqueued. +current_next_agent_status_type | string | The type classification of the next agent status. +current_configuration_username | string | The username of the current agent. +current_configuration_first_name | string | The first name of the current agent. +current_configuration_last_name | string | The last name of the current agent. +current_configuration_sip_address | string | The SIP address for the agent's communication endpoint. +current_configuration_auto_accept | boolean | Whether the agent auto-accepts incoming contacts. +current_configuration_language_code | string | The language code for the agent's interface. +current_configuration_proficiencies | array(struct) | The agent proficiency attributes (name, value, level). +current_routing_profile_arn | string | The ARN of the current routing profile. +current_routing_profile_name | string | The name of the current routing profile. +current_routing_profile_concurrency | array(struct) | The current routing profile concurrency settings. +current_routing_profile_default_outbound_queue_arn | string | The ARN of the default outbound queue. +current_routing_profile_default_outbound_queue_name | string | The name of the default outbound queue. +current_routing_profile_default_outbound_queue_channels | array(string) | The channels of the default outbound queue. +current_routing_profile_inbound_queues | array(struct) | The inbound queues for the routing profile. +current_agent_hierarchy_groups_level_1_arn | string | The ARN of the agent hierarchy group level 1. +current_agent_hierarchy_groups_level_1_name | string | The name of the agent hierarchy group level 1. +current_agent_hierarchy_groups_level_2_arn | string | The ARN of the agent hierarchy group level 2. +current_agent_hierarchy_groups_level_2_name | string | The name of the agent hierarchy group level 2. +current_agent_hierarchy_groups_level_3_arn | string | The ARN of the agent hierarchy group level 3. +current_agent_hierarchy_groups_level_3_name | string | The name of the agent hierarchy group level 3. +current_agent_hierarchy_groups_level_4_arn | string | The ARN of the agent hierarchy group level 4. +current_agent_hierarchy_groups_level_4_name | string | The name of the agent hierarchy group level 4. +current_agent_hierarchy_groups_level_5_arn | string | The ARN of the agent hierarchy group level 5. +current_agent_hierarchy_groups_level_5_name | string | The name of the agent hierarchy group level 5. +current_contacts | array(struct) | The current contacts associated with the agent. +previous_agent_status_arn | string | The ARN of the previous agent status. +previous_agent_status_name | string | The name of the previous agent status. +previous_agent_status_start_timestamp | Timestamp | The timestamp when the previous agent status started. +previous_agent_status_type | string | The type classification of the previous agent status. +previous_configuration_proficiencies | array(struct) | The previous agent proficiency attributes. +previous_routing_profile_arn | string | The ARN of the previous routing profile. +previous_routing_profile_name | string | The name of the previous routing profile. +previous_routing_profile_concurrency | array(struct) | The previous routing profile concurrency settings. +previous_routing_profile_default_outbound_queue_arn | string | The ARN of the previous default outbound queue. +previous_routing_profile_default_outbound_queue_name | string | The name of the previous default outbound queue. +previous_routing_profile_default_outbound_queue_channels | array(string) | The channels of the previous default outbound queue. +previous_routing_profile_inbound_queues | array(struct) | The previous inbound queues for the routing profile. +previous_agent_hierarchy_groups_level_1_arn | string | The ARN of the previous agent hierarchy group level 1. +previous_agent_hierarchy_groups_level_1_name | string | The name of the previous agent hierarchy group level 1. +previous_agent_hierarchy_groups_level_2_arn | string | The ARN of the previous agent hierarchy group level 2. +previous_agent_hierarchy_groups_level_2_name | string | The name of the previous agent hierarchy group level 2. +previous_agent_hierarchy_groups_level_3_arn | string | The ARN of the previous agent hierarchy group level 3. +previous_agent_hierarchy_groups_level_3_name | string | The name of the previous agent hierarchy group level 3. +previous_agent_hierarchy_groups_level_4_arn | string | The ARN of the previous agent hierarchy group level 4. +previous_agent_hierarchy_groups_level_4_name | string | The name of the previous agent hierarchy group level 4. +previous_agent_hierarchy_groups_level_5_arn | string | The ARN of the previous agent hierarchy group level 5. +previous_agent_hierarchy_groups_level_5_name | string | The name of the previous agent hierarchy group level 5. +previous_contacts | array(struct) | The previous contacts associated with the agent. +data_lake_last_processed_timestamp | Timestamp | The timestamp, which shows the last time the record was touched by the data lake. This can include transformation and backfill. This field cannot be used to determine reliably data freshness. + +## Resource tags + +Table name: `amazon_connect_resource_tags` + +Composite Primary Key: `{instance_id, aws_account_id, resource_arn, record_creation_timestamp} ` + +**Column** | **Type** | **Description** +---|---|--- +instance_id | string | The ID of the Amazon Connect instance. +aws_account_id | string | The ID of the AWS account that owns the resource. +instance_arn | string | The ARN of the Amazon Connect instance. +record_creation_timestamp | Timestamp | The timestamp when tags changed on the resource. +resource_arn | string | The ARN of the Amazon Connect resource. +tags | map(string,string) | The tags associated with the Amazon Connect resource. +data_lake_last_processed_timestamp | Timestamp | The timestamp, which shows the last time the record was touched by the data lake. This can include transformation and backfill. This field cannot be used to determine reliably data freshness. +