AWS connect documentation change
Summary
Added documentation for text field types including character limits and use cases
Security assessment
Describes UI configuration options without security content. The added character limits (500/4100) are functional constraints, not security controls.
Diff
diff --git a/connect/latest/adminguide/case-fields.md b/connect/latest/adminguide/case-fields.md index 84ce048a9..0d68508d8 100644 --- a//connect/latest/adminguide/case-fields.md +++ b//connect/latest/adminguide/case-fields.md @@ -76,0 +77,10 @@ You can create fields that are type: number, text, single-select, true/false, da +### Text fields + +Text fields allow agents to capture and store textual information related to customer cases. These fields are flexible and can accommodate various types of text-based data, from brief notes to detailed descriptions. + +When creating a text field in the Amazon Connect admin website, you can select from two input display options under the **Input display** section to best suit your data collection needs: + +**Single line text fields:** Single line text fields display text in a single horizontal line and have a character limit of 500 characters. They are ideal for capturing concise information such as customer reference numbers, product names, brief case summaries, and contact names. + +**Multi-line text fields:** Multi-line text fields expand vertically to accommodate multiple lines of text and have a character limit of 4,100 characters. They are suitable for capturing detailed information such as case descriptions, customer feedback, resolution steps, and agent observations. +