AWS connect medium security documentation change

Service: connect · 2026-02-10 · Security-related medium

File: connect/latest/adminguide/predefined-attributes.md

Summary

Added analytics option with PII warning and updated UI reference

Security assessment

Added explicit warning not to store PII in attributes used for analytics. This introduces security documentation about data handling best practices and directly addresses data privacy concerns. The note provides concrete guidance to prevent sensitive data exposure.

Diff

diff --git a/connect/latest/adminguide/predefined-attributes.md b/connect/latest/adminguide/predefined-attributes.md
index 6c3f9826a..7c48aed87 100644
--- a//connect/latest/adminguide/predefined-attributes.md
+++ b//connect/latest/adminguide/predefined-attributes.md
@@ -84 +84,7 @@ The following system attributes are available:
-    3. **Enforce valid values** : Choose to allow only predefined values when using this attribute as a contact segment attribute.
+    3. **Use in analytics for granular insights** : Choose if you want to enable Analytics on this segment attribute.
+
+Amazon Connect unlimited AI should be enabled for the instance in order to view this option.
+
+Note: Do not store personally identifiable information (PII) as values in attributes are used for analytics purposes.
+
+    4. **Enforce valid values** : Choose to allow only predefined values when using this attribute as a contact segment attribute.
@@ -88 +94 @@ The following system attributes are available:
-![Choose Save to save the attribute and values.](/images/connect/latest/adminguide/images/predefined-attributes-3.png)
+![Choose Save to save the attribute and values.](/images/connect/latest/adminguide/images/predefined-attribute-add.png)