AWS quicksuite documentation change

Service: quicksuite · 2026-01-25 · Documentation low

File: quicksuite/latest/userguide/actions-agents.md

Summary

Fixed grammar in tool definition and added detailed email classification agent example

Security assessment

Grammar fix and use case addition don't address security vulnerabilities. The email agent example focuses on workflow automation without mentioning security controls, data protection, or access management. No evidence of security incident response or vulnerability mitigation.

Diff

diff --git a/quicksuite/latest/userguide/actions-agents.md b/quicksuite/latest/userguide/actions-agents.md
index b40f63c82..5389b060e 100644
--- a//quicksuite/latest/userguide/actions-agents.md
+++ b//quicksuite/latest/userguide/actions-agents.md
@@ -206 +206 @@ Tools (Optional)
-A tool is enables the AI agent to interact with external systems or perform specific tasks
+A tool enables the AI agent to interact with external systems or perform specific tasks
@@ -260,0 +261,47 @@ Users can see the execution log feed in the audit panel on the right side. The e
+### Examples
+
+**Use Case 1: Email Classification and Assignment Agent**
+
+**Role:** You are an Email Categorization and Assignment Agent
+
+**Instructions:** Follow these steps:
+
+  * Step 1: Classify the incoming email based on the Category column of the provided reference table as knowledge
+
+  * Step 2: Use the email system to send a notification:
+
+    * From: [system_email]
+
+    * To: [team_distribution_email]
+
+    * Subject: [Classification Result]
+
+    * Body: Include a brief summary explaining the classification reasoning and key points from the original email
+
+  * Step 3: For all valid categories (except 'unknown'), create a new case in Salesforce with:
+
+    * Subject: [Original Email Subject]
+
+    * Description: Summarized issue from email body
+
+    * Priority: Based on content urgency (High/Medium/Low)
+
+    * Type: Select appropriate type (Question/Problem/Feature Request/Other)
+
+    * Status: 'New'
+
+    * Category: [Classification result from Step 1]
+
+  * Step 4: If classified as 'unknown':
+
+    * Escalate to supervisor for manual review
+
+    * Add note explaining why classification was uncertain
+
+    * Based on the category received from the supervisor, follow step 2 and 3 and stop
+
+    * If the category received from the supervisor is unknown or invalid, stop
+
+
+
+