AWS connect documentation change
Summary
Updated all references from 'Amazon Q in Connect' to 'Connect AI agents' throughout the document history entries
Security assessment
The changes are purely branding updates (renaming 'Amazon Q in Connect' to 'Connect AI agents') with no modifications to security policies, permissions, or vulnerability descriptions. All linked security documentation URLs remain unchanged.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 30406cee3..3ae2e7687 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -30 +30 @@ Customize service level calculations| You can customize service level calculatio -Added new action to AmazonConnectServiceLinkedRolePolicy| Updated the service-linked role managed policy with an action for Amazon Q in Connect. For more information, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2025 +Added new action to AmazonConnectServiceLinkedRolePolicy| Updated the service-linked role managed policy with an action for Connect AI agents. For more information, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2025 @@ -60 +60 @@ Enhancements to audio treatment while customers wait in queue| You can configure -Added topic on troubleshooting Amazon Q in Connect self-service issues| For more information, see [Troubleshoot Amazon Q in Connect self-service issues](https://docs.aws.amazon.com/connect/latest/adminguide/ts-ai-self-service-q.html).| July 31, 2025 +Added topic on troubleshooting Connect AI agents self-service issues| For more information, see [Troubleshoot Connect AI agents self-service issues](https://docs.aws.amazon.com/connect/latest/adminguide/ts-ai-self-service-q.html).| July 31, 2025 @@ -102 +102 @@ Increased limit on number of routing criteria updates per queued contact| Previo -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with additional permissions to send messages in Amazon Q in Connect. For a description of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| March 14, 2025 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with additional permissions to send messages in Connect AI agents. For a description of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| March 14, 2025 @@ -113 +113 @@ Use Agent Workspace audio optimization for Citrix and Amazon WorkSpaces virtual -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Q in Connect permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| January 17, 2025 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Connect AI agents permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| January 17, 2025 @@ -122 +122 @@ Delete queues and routing profiles by using the Amazon Connect admin website| Yo -Amazon Q in Connect supports 64 languages for agent assistance capabilities| Customer service agents can chat with Q for assistance in their native language and Q will provide answers, knowledge article links, and recommended step-by-step guides in said language. New languages supported include: Chinese, French, French (Canadian), Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, and Tagalog. For the full list of supported languages, see [AI features](https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages-contact-lens.html).| December 19, 2024 +Connect AI agents supports 64 languages for agent assistance capabilities| Customer service agents can chat with Q for assistance in their native language and Q will provide answers, knowledge article links, and recommended step-by-step guides in said language. New languages supported include: Chinese, French, French (Canadian), Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, and Tagalog. For the full list of supported languages, see [AI features](https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages-contact-lens.html).| December 19, 2024 @@ -142 +142 @@ Integrate Amazon Connect Contact Lens with on-premise voice systems| You can int -Generative AI-powered self-service with Amazon Q in Connect| Amazon Q in Connect, a generative-AI powered assistant for customer service, now supports end-customer self-service interactions across Interactive Voice Response (IVR) and digital channels. With this launch, businesses can augment their existing self-service experiences with generative AI capabilities to create more personalized and dynamic experiences to improve customer satisfaction and first contact resolution. For more information, see [Generative AI-powered self-service with Amazon Q in Connect](https://docs.aws.amazon.com/connect/latest/adminguide/generative-ai-powered-self-service-q.html).| December 1, 2024 +Generative AI-powered self-service with Connect AI agents| Connect AI agents, a generative-AI powered assistant for customer service, now supports end-customer self-service interactions across Interactive Voice Response (IVR) and digital channels. With this launch, businesses can augment their existing self-service experiences with generative AI capabilities to create more personalized and dynamic experiences to improve customer satisfaction and first contact resolution. For more information, see [Generative AI-powered self-service with Connect AI agents](https://docs.aws.amazon.com/connect/latest/adminguide/generative-ai-powered-self-service.html).| December 1, 2024 @@ -148 +148 @@ Amazon Connect Contact Lens automates agent performance evaluations using genera -AI guardrails for Amazon Q in Connect| Amazon Q in Connect, a generative AI powered assistant for customer service, now enables customers to natively configure AI guardrails to implement safeguards based on their use cases and responsible AI policies. Contact center administrators can configure company-specific guardrails for Amazon Q in Connect to filter harmful and inappropriate responses, redact sensitive personal information, and limit incorrect information in the responses due to potential large language model (LLM) hallucination. For more information, see [Create AI guardrails for Amazon Q in Connect](https://docs.aws.amazon.com/connect/latest/adminguide/create-ai-guardrails.html).| December 1, 2024 +AI guardrails for Connect AI agents| Connect AI agents, a generative AI powered assistant for customer service, now enables customers to natively configure AI guardrails to implement safeguards based on their use cases and responsible AI policies. Contact center administrators can configure company-specific guardrails for Connect AI agents to filter harmful and inappropriate responses, redact sensitive personal information, and limit incorrect information in the responses due to potential large language model (LLM) hallucination. For more information, see [Create AI guardrails for Connect AI agents](https://docs.aws.amazon.com/connect/latest/adminguide/create-ai-guardrails.html).| December 1, 2024 @@ -152,2 +152,2 @@ Amazon Connect Contact Lens launches calibrations for agent performance evaluati -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect Customer Profiles and Amazon Q in Connect permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2024 -Updated AmazonConnectCampaignsServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect, EventBridge, and Amazon Q in Connect permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2024 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect Customer Profiles and Connect AI agents permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2024 +Updated AmazonConnectCampaignsServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect, EventBridge, and Connect AI agents permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| November 18, 2024 @@ -158,2 +158,2 @@ Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect Customer Profiles and Amazon Q in Connect permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| October 25, 2024 -Monitor Amazon Q in Connect by using CloudWatch Logs| To gain visibility into the real-time recommendations that Amazon Q in Connect provides to your agents, and the customer intents it detects through natural language understanding, you can query CloudWatch Logs. For more information, see [Monitor Amazon Q in Connect by using CloudWatch Logs](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-q-assistants-cloudwatch.html). | October 25, 2024 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with Amazon Connect Customer Profiles and Connect AI agents permissions. For a list of the additional actions, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| October 25, 2024 +Monitor Connect AI agents by using CloudWatch Logs| To gain visibility into the real-time recommendations that Connect AI agents provides to your agents, and the customer intents it detects through natural language understanding, you can query CloudWatch Logs. For more information, see [Monitor Amazon Q in Connect by using CloudWatch Logs](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-ai-agents.html). | October 25, 2024 @@ -163 +163 @@ Amazon Connect Chat provides SDKs for iOS and Android| Amazon Connect Chat provi -Amazon Q in Connect adds personalized guidance for agents| Amazon Q in Connect can recommend personalized guidance to agents using customer data from Amazon Connect and other third-party CRM systems. Amazon Q in Connect detects the customer's intent from the real-time voice or chat conversation and understands customer data to recommend what an agent should say or what action they should take. For more information, see [Use Amazon Q in Connect for generative AI–powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html).| October 7, 2024 +Connect AI agents adds personalized guidance for agents| Connect AI agents can recommend personalized guidance to agents using customer data from Amazon Connect and other third-party CRM systems. Connect AI agents detects the customer's intent from the real-time voice or chat conversation and understands customer data to recommend what an agent should say or what action they should take. For more information, see [Use Connect AI agents for generative AI–powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html).| October 7, 2024 @@ -192 +192 @@ Amazon Connect outbound campaigns performance dashboard| You can use the outboun -Amazon Q in Connect recommends step-by-step guides| Amazon Q in Connect, a generative-AI powered assistant for contact center agents, recommends step-by-step guides in real-time. Agents use step-by-step guides to quickly take action to resolve customer issues. For more information, see [Integrate Amazon Q in Connect with step-by-step guides](https://docs.aws.amazon.com/connect/latest/adminguide/integrate-q-with-guides.html). In addition, see the following new APIs that are part of this release: [CreateContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_CreateContentAssociation.html), [DeleteContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_DeleteContentAssociation.html), [GetContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_GetContentAssociation.html), [ListContentAssociations](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_ListContentAssociations.html) | June 27, 2024 +Connect AI agents recommends step-by-step guides| Connect AI agents, a generative-AI powered assistant for contact center agents, recommends step-by-step guides in real-time. Agents use step-by-step guides to quickly take action to resolve customer issues. For more information, see [Integrate Connect AI agents with step-by-step guides](https://docs.aws.amazon.com/connect/latest/adminguide/integrate-guides-with-ai-agents.html). In addition, see the following new APIs that are part of this release: [CreateContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_CreateContentAssociation.html), [DeleteContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_DeleteContentAssociation.html), [GetContentAssociation](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_GetContentAssociation.html), [ListContentAssociations](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_ListContentAssociations.html) | June 27, 2024 @@ -197 +197 @@ Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| -Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with the Amazon Q in Connect API action `wisdom:ListContentAssociations`. For a description of the additional action, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| May 20, 2024 +Updated AmazonConnectServiceLinkedRolePolicy service-linked role managed policy| Updated the service-linked role managed policy with the Connect AI agents API action `wisdom:ListContentAssociations`. For a description of the additional action, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates).| May 20, 2024 @@ -225 +225 @@ Amazon Connect Contact Lens provides generative AI-powered post-contact summarie -Added Amazon Q in Connect| Amazon Q in Connect is a generative AI–customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately. For more information, see [Use Amazon Q in Connect for generative AI– powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html) and the [Amazon Q in Connect API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/amazon-q-connect-api.html). | November 28, 2023 +Added Connect AI agents| Connect AI agents is a generative AI–customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately. For more information, see [Use Connect AI agents for generative AI– powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html) and the [Connect AI agents API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/amazon-q-connect-api.html). | November 28, 2023 @@ -228 +228 @@ View and manage applied service quotas for Amazon Connect using AWS Service Quot -Added an action to AmazonConnectServiceLinkedRolePolicy| Updated `AmazonConnectServiceLinkedRolePolicy` with an action for Amazon Q in Connect. For a description of the additional action, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates). | November 15, 2023 +Added an action to AmazonConnectServiceLinkedRolePolicy| Updated `AmazonConnectServiceLinkedRolePolicy` with an action for Connect AI agents. For a description of the additional action, see [Amazon Connect updates to AWS managed policies](https://docs.aws.amazon.com/connect/latest/adminguide/security_iam_awsmanpol.html#security-iam-awsmanpol-updates). | November 15, 2023