AWS connect documentation change
Summary
Added documentation for new 'Flow quick connect' type supporting agent-initiated workflows during active chat sessions.
Security assessment
This is a feature enhancement adding new functionality (agent-initiated flows) without any security context or access control changes mentioned in the diff.
Diff
diff --git a/connect/latest/adminguide/quick-connects.md b/connect/latest/adminguide/quick-connects.md index 4aee25536..124a902ce 100644 --- a//connect/latest/adminguide/quick-connects.md +++ b//connect/latest/adminguide/quick-connects.md @@ -36,0 +37,8 @@ User and Queue quick connects only appear in the CCP when an agent goes to trans +### Flow quick connect + +Agent initiated contacts to provide interactive workflows during an active chat session. For more information, see [Agent-initiated flows](https://docs.aws.amazon.com/connect/latest/adminguide/agent-initiated-flows.html). + +###### Important + +Flow quick connects are only supported for chat contacts. +