AWS connect documentation change
Summary
Added new feature entry for recurring events in operating hours and updated URL in existing 'Configure holidays' entry.
Security assessment
Changes are routine documentation updates: adding a new feature announcement and correcting a hyperlink. No security vulnerabilities, incidents, or security features are mentioned in the added/updated content.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 9b2907c95..30406cee3 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -10,0 +11 @@ Change| Description| Date +Recurring events for operating hours| Amazon Connect now makes it easier to manage contact center operating hours using recurring events with a visual calendar that provides at-a-glance visibility. For more information, see [Set overrides for extended, reduced, and holiday hours](https://docs.aws.amazon.com/connect/latest/latest/adminguide/hours-of-operation-overrides.html).| January 12, 2026 @@ -125 +126 @@ Agent schedule data in Analytics data lake| Published schedules data is provided -Configure holidays and other overrides to hours of operation| You can set up variations to standard day-of-the-week operating hours in advance. You can configure overrides by using the Amazon Connect admin website or APIs. During daily contact handling, Amazon Connect automatically checks for overrides and provides your customers with an appropriate flow path, such as offering a callback when the call center is closed. After an override period passes, your call center automatically reverts to standard hours of operation. For more information, see [Set overrides for extended, reduced, and holiday hours](https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html#set-holiday-hours). For a list of new APIs associated with this release, see [Hours of operation actions](https://docs.aws.amazon.com/connect/latest/APIReference/hours-of-operation-api.html) in the _Amazon Connect API Reference_.| December 12, 2024 +Configure holidays and other overrides to hours of operation| You can set up variations to standard day-of-the-week operating hours in advance. You can configure overrides by using the Amazon Connect admin website or APIs. During daily contact handling, Amazon Connect automatically checks for overrides and provides your customers with an appropriate flow path, such as offering a callback when the call center is closed. After an override period passes, your call center automatically reverts to standard hours of operation. For more information, see [Set overrides for extended, reduced, and holiday hours](https://docs.aws.amazon.com/connect/latest/adminguide/hours-of-operation-overrides.html). For a list of new APIs associated with this release, see [Hours of operation actions](https://docs.aws.amazon.com/connect/latest/APIReference/hours-of-operation-api.html) in the _Amazon Connect API Reference_.| December 12, 2024