AWS connect documentation change
Summary
Expanded language support for automated performance evaluations and added regional availability footnote for generative AI features.
Security assessment
Feature availability update for AI capabilities with no security vulnerability fixes or security control enhancements mentioned.
Diff
diff --git a/connect/latest/adminguide/supported-languages.md b/connect/latest/adminguide/supported-languages.md index 3733b49f9..85e55ba06 100644 --- a//connect/latest/adminguide/supported-languages.md +++ b//connect/latest/adminguide/supported-languages.md @@ -38 +38 @@ The following table lists the languages supported by AI features in Amazon Conne -Language | Language code | Amazon Q in Connect | Performance Evaluations | Post-call analytics | Real-time call analytics | Chat analytics | Post-contact summaries | Sentiment analysis | Redaction | Pattern match rules +Language | Language code | Amazon Q in Connect | Automated performance evaluations† | Post-call analytics | Real-time call analytics | Chat analytics | Post-contact summaries | Sentiment analysis | Redaction | Pattern match rules @@ -60 +60 @@ English (Scotland) | en-AB | ✓* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | -English (Singapore) | en-SG | ✓* | | | | | ✓ | | | +English (Singapore) | en-SG | ✓* | ✓ | | | | ✓ | | | @@ -68 +68 @@ Finnish (Finland) | fi-FI | ✓* | ✓* | ✓* | ✓* | ✓* | | | | ✓* -French (Belgium) | fr-BE | ✓* | | | | | | | | +French (Belgium) | fr-BE | ✓* | ✓ | | | | | | | @@ -73 +73 @@ Galician (Spain) | gl-ES | | ✓* | ✓* | ✓* | ✓* | | | | ✓* -German (Austria) | de-AT | ✓* | | | | | | | | +German (Austria) | de-AT | ✓* | ✓ | | | | | | | @@ -106 +106 @@ Somali (Somalia) | so-SO | | ✓* | ✓* | | ✓* | | | | ✓* -Spanish (Mexico) | es-MX | ✓* | | | | | | | | +Spanish (Mexico) | es-MX | ✓* | ✓ | | | | | | | @@ -124,0 +125 @@ Zulu (South Africa) | zu-ZA | ✓* | ✓* | ✓* | ✓* | ✓* | | | | ✓* + * † You can manually complete performance evaluations in any language. Automated performance evaluations filled using generative AI is not available in instances in the following AWS regions: Africa (Cape Town), Asia Pacific (Mumbai), Asia Pacific (Seoul) and AWS GovCloud (US-West). @@ -128 +128,0 @@ Zulu (South Africa) | zu-ZA | ✓* | ✓* | ✓* | ✓* | ✓* | | | | ✓* -Gen AI powered Performance Evaluations are supported only for English (Australia), English (India), English (Ireland), English (New Zealand), English (Scotland), English (Singapore), English (South Africa), English (United Kingdom) and English (US) and are not available in instances in the Africa (Cape Town) AWS Region, Asia Pacific (Seoul) and AWS GovCloud (US-West).