AWS connect documentation change
Summary
Renamed 'Next Generation Amazon Connect' to 'unlimited AI pricing' throughout the document. Updated content to focus on two pricing models (unlimited AI vs per feature), added detailed steps for enabling/disabling pricing options, and included notes about data usage for ML training.
Security assessment
Changes are purely related to billing/pricing terminology and configuration steps. No security vulnerabilities, patches, or security feature enhancements are mentioned. The reference to data opt-out for ML training is a pre-existing privacy control, not a new security feature or vulnerability fix.
Diff
diff --git a/connect/latest/adminguide/enable-nextgeneration-amazonconnect.md b/connect/latest/adminguide/enable-nextgeneration-amazonconnect.md index 34270dea6..8ea26aeb7 100644 --- a//connect/latest/adminguide/enable-nextgeneration-amazonconnect.md +++ b//connect/latest/adminguide/enable-nextgeneration-amazonconnect.md @@ -5 +5 @@ -How Amazon Connect billing worksBest practices for Amazon Connect billingHow to disable Next Generation Amazon ConnectHow to enable Amazon Connect +How Amazon Connect billing worksAmazon Connect pricing optionsHow to disable unlimited AI pricingHow to enable unlimited AI pricing @@ -7 +7 @@ How Amazon Connect billing worksBest practices for Amazon Connect billingHow to -# Enable Next Generation Amazon Connect +# Amazon Connect pricing @@ -9 +9 @@ How Amazon Connect billing worksBest practices for Amazon Connect billingHow to -By default when you create an Amazon Connect instance, Next Generation Amazon Connect is enabled. Next Generation Amazon Connect is an AI-powered contact center solution that turns every customer touchpoint into a deeper relationship and better outcome. +Amazon Connect is an AI-powered contact center solution that turns every customer touchpoint into a deeper relationship and better outcome. @@ -11 +11,5 @@ By default when you create an Amazon Connect instance, Next Generation Amazon Co -Amazon Connect provides unlimited use of Amazon Connect AI capabilities that power customer self-service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer journey without cost-driven compromises. For more information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). +When you create an Amazon Connect instance, unlimited AI pricing is enabled. + +Amazon Connect unlimited AI pricing provides unlimited use of Amazon Connect AI capabilities that power customer self-service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer journey without cost-driven compromises. + +For more information, visit [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). @@ -17 +21 @@ Amazon Connect provides unlimited use of Amazon Connect AI capabilities that pow - * Best practices for Amazon Connect billing + * Amazon Connect pricing options @@ -19 +23 @@ Amazon Connect provides unlimited use of Amazon Connect AI capabilities that pow - * How to disable Next Generation Amazon Connect + * How to disable unlimited AI pricing @@ -21 +25 @@ Amazon Connect provides unlimited use of Amazon Connect AI capabilities that pow - * How to enable Next Generation Amazon Connect or verify it's enabled + * How to enable unlimited AI pricing @@ -28 +32 @@ Amazon Connect provides unlimited use of Amazon Connect AI capabilities that pow -When Amazon Connect with unlimited AI is enabled: +Amazon Connect is a pay-as-you-go customer experience solution that makes it simple to leverage native AI in every touchpoint across all channels. There are no required minimum monthly fees, long-term commitments, or upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance; you only pay for what you use. This flexible pricing model enables you to scale up and down depending on seasonality and the needs of your business, without worrying about capacity constraints or licensing costs. @@ -30 +34 @@ When Amazon Connect with unlimited AI is enabled: - * Any activated free trials of relevant Amazon Connect services end. For example, free trials of Contact Lens conversational analytics, Contact Lens performance evaluation, and agent scheduling. +For global resiliency pricing, contact your AWS Technical Account Manager or Solutions Architect. @@ -31,0 +36 @@ When Amazon Connect with unlimited AI is enabled: +## Amazon Connect pricing options @@ -32,0 +38 @@ When Amazon Connect with unlimited AI is enabled: +There are two pricing models available: unlimited AI pricing and per feature pricing. You can select a different pricing model for each Amazon Connect instance and change that selection at any time, giving you the flexibility to choose the option that best suits your needs. @@ -33,0 +40 @@ When Amazon Connect with unlimited AI is enabled: +**Unlimited AI pricing** is the default option. It enables you to use an all-inclusive channel pricing model that covers all optimization features, including: @@ -35 +42 @@ When Amazon Connect with unlimited AI is enabled: -For global resiliency pricing, contact your AWS Technical Account Manager or Solutions Architect. + * Conversational analytics @@ -37 +44 @@ For global resiliency pricing, contact your AWS Technical Account Manager or Sol -## Best practices for Amazon Connect billing + * Performance evaluations @@ -39 +46 @@ For global resiliency pricing, contact your AWS Technical Account Manager or Sol -You have the following two pricing options: + * Screen recording @@ -41 +48 @@ You have the following two pricing options: - * You can pay separately for channels and any optimization features you choose to use. To switch to paying separately, after initially creating your Amazon Connect instance you need to disable the default option of Next Generation Amazon Connect . + * Agent scheduling tools @@ -42,0 +50 @@ You have the following two pricing options: + * AI-powered voice and chat through Amazon Lex and Amazon Q in Connect @@ -43,0 +52 @@ You have the following two pricing options: + * AI-powered generative voice for text-to-speech (TTS) in Amazon Connect @@ -46 +54,0 @@ You have the following two pricing options: -\- OR - @@ -48 +55,0 @@ You have the following two pricing options: - * Accept the default option which enables Amazon Connect with unlimited AI. It enables you to use an all-inclusive channel pricing model that covers all optimization features for usage on that platform. @@ -50 +57 @@ You have the following two pricing options: -The all-inclusive pricing includes unlimited use of: +###### Note @@ -52 +59 @@ The all-inclusive pricing includes unlimited use of: - * Contact Lens capabilities: conversational analytics, performance evaluation, and screen recording +We recommend reviewing [Service Improvement and how to opt out from using your data for service improvement](./data-opt-out.html) to learn which Amazon Connect services use your customer's data to train machine learning models, and how you can opt out. @@ -54 +61 @@ The all-inclusive pricing includes unlimited use of: - * Agent scheduling tools +\- OR - @@ -56 +63 @@ The all-inclusive pricing includes unlimited use of: - * AI-powered voice and chat through Amazon Lex and Amazon Q in Connect +**Per feature pricing** where you pay separately for channels and any optimization features you choose to use. @@ -58 +65 @@ The all-inclusive pricing includes unlimited use of: - * AI-powered generative voice for text-to-speech (TTS) in Amazon Connect +## How to disable unlimited AI pricing @@ -60 +67 @@ The all-inclusive pricing includes unlimited use of: -We recommend reviewing [Service Improvement and how to opt out from using your data for service improvement](./data-opt-out.html) to learn which Amazon Connect services use your customer's data to train machine learning models, and how you can opt out. +Complete the following steps to disable unlimited AI pricing and instead use per feature pricing for a given Amazon Connect instance. @@ -61,0 +69 @@ We recommend reviewing [Service Improvement and how to opt out from using your d + 1. Log in to the AWS Management Console using your AWS account. @@ -62,0 +71 @@ We recommend reviewing [Service Improvement and how to opt out from using your d + 2. In the AWS Management Console, in the search box, type **Amazon Connect**. Choose **Amazon Connect**. @@ -63,0 +73 @@ We recommend reviewing [Service Improvement and how to opt out from using your d + 3. On the **Amazon Connect virtual contact center instances** page, choose the **instance alias** where you want to disable unlimited AI pricing. @@ -65 +75 @@ We recommend reviewing [Service Improvement and how to opt out from using your d -Both pricing models are available, giving you the flexibility to choose the option that best suits your needs. + 4. In the navigation pane, choose **Amazon Connect**. @@ -67 +77 @@ Both pricing models are available, giving you the flexibility to choose the opti -## How to disable Next Generation Amazon Connect + 5. In the **Enable unlimited AI pricing across your entire contact center** section, confirm the status is **enabled**. @@ -69 +79,3 @@ Both pricing models are available, giving you the flexibility to choose the opti -After creating your Amazon Connect instance initially, complete the following steps to disable your subscription to Next Generation Amazon Connect and instead use the per feature pricing model for those individual applications you've already activated or will activate in the future. + 6. Choose **Disable**. + +A dialog box appears prompting you to confirm that you want to disable unlimited AI pricing and instead use the per feature pricing model. Choose **Disable** to confirm. @@ -71 +82,0 @@ After creating your Amazon Connect instance initially, complete the following st - 1. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to disable Next Generation Amazon Connect. @@ -73 +83,0 @@ After creating your Amazon Connect instance initially, complete the following st - 2. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Disable**. @@ -75 +84,0 @@ After creating your Amazon Connect instance initially, complete the following st - 3. A dialog box appears as shown in the following image, prompting you to confirm that you want to disable your subscription to Next Generation Amazon Connect and instead use the per feature pricing model for those individual applications you've already activated. Choose **Disable**. @@ -79 +88 @@ After creating your Amazon Connect instance initially, complete the following st -Even if you are already using the [customer first callback](./setup-queued-cb.html) feature, it is disabled when you choose to disable **Next Generation Amazon Connect**. +Disabling unlimited AI pricing will not disable the individual features used. If those features continue to be used after unlimited AI pricing is disabled, you will be charged based on each individual feature's price. @@ -81 +90 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht - +Exception: If you are using the [customer first callback](./setup-queued-cb.html) feature, it is disabled when you choose to disable unlimited AI pricing. @@ -82,0 +92 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht +## How to enable unlimited AI pricing @@ -83,0 +94 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht +If you have disabled unlimited AI pricing and want to enable again, or you created your Amazon Connect before this option was released, here's how you can enable it now. Also use these steps if you want to verify if unlimited AI pricing is enabled. @@ -84,0 +96 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht +Complete the following steps to enable unlimited AI pricing for a given Amazon Connect instance. @@ -86 +98 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht -## How to enable Next Generation Amazon Connect or verify it's enabled + 1. Log in to the AWS Management Console using your AWS account. @@ -88 +100 @@ Even if you are already using the [customer first callback](./setup-queued-cb.ht -If you disable Next Generation Amazon Connect but want to enable it at a later time, or you created your Amazon Connect before this option was released, here's how you can enable it now. Also use these steps if you want to verify it's enabled. + 2. In the AWS Management Console, in the search box, type **Amazon Connect**. Choose **Amazon Connect**. @@ -90 +102 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - 1. Log in to the AWS Management Console using your AWS account. + 3. On the **Amazon Connect virtual contact center instances** page, choose the **instance alias** where you want to enable unlimited AI pricing. @@ -92 +104 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - 2. In the AWS Management Console, in the search box, type **Amazon Connect**. Choose **Amazon Connect** , as shown in the following image. + 4. In the navigation pane, choose **Amazon Connect**. @@ -94 +106 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - + 5. In the **Enable unlimited AI pricing across your entire contact center** section, confirm the status is **Not enabled**. @@ -96 +108 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - 3. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to enable Next Generation Amazon Connect. + 6. Choose **Enable**. @@ -98 +109,0 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - 4. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Enable**. @@ -100 +110,0 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t - @@ -102,0 +113 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t +###### Warning @@ -103,0 +115 @@ If you disable Next Generation Amazon Connect but want to enable it at a later t +When you enable unlimited AI, any active free trials of Amazon Connect features end, such as free trials of conversational analytics, performance evaluation, and agent scheduling.