AWS connect documentation change

Service: connect · 2025-12-16 · Documentation low

File: connect/latest/adminguide/rule-real-time-metrics.md

Summary

Added guidance for including dynamic variables (agents, queues, etc.) in real-time metrics rule notifications and included a supporting image.

Security assessment

Enhances notification customization but does not address security issues or introduce security features.

Diff

diff --git a/connect/latest/adminguide/rule-real-time-metrics.md b/connect/latest/adminguide/rule-real-time-metrics.md
index a6d1cf0b5..1668c3d6a 100644
--- a//connect/latest/adminguide/rule-real-time-metrics.md
+++ b//connect/latest/adminguide/rule-real-time-metrics.md
@@ -116,0 +117,6 @@ Trailing windows is not available for rules based on routing profiles.
+###### Note
+
+You can type @ to include the list of **agents, queues, flows or routing profile** that breached the metrics threshold within the **email** and **task** notifications. This list is automatically included within **resources** in EventBridge notifications. 
+
+![The task action with variable injection.](/images/connect/latest/adminguide/images/rules-rtm-task-action.png)
+
@@ -121,2 +126,0 @@ Trailing windows is not available for rules based on routing profiles.
-  4. After you add rules, they are applied to new evaluation submissions that occur after the rule was added. You cannot apply rules to past, stored evaluations.
-