AWS connect documentation change
Summary
Updated terminology from 'Contact Lens' to 'Amazon Connect conversational analytics' and revised instructions for dynamic variables in email notifications. Added details about supported variables for different rule types.
Security assessment
Changes focus on rebranding and clarifying functionality for dynamic variables in notifications. No security vulnerabilities or security-specific features are mentioned.
Diff
diff --git a/connect/latest/adminguide/contact-lens-rules-email.md b/connect/latest/adminguide/contact-lens-rules-email.md index 8343e4c9b..b4673e218 100644 --- a//connect/latest/adminguide/contact-lens-rules-email.md +++ b//connect/latest/adminguide/contact-lens-rules-email.md @@ -7 +7 @@ Email limits -# Create Contact Lens rules that send email notifications +# Create rules that send email notifications @@ -9 +9 @@ Email limits -You can create Contact Lens rules that send email notifications to people in your organization. This helps you to respond more expediently to potential issues in your contact center. For example, you can create a rule to notify: +You can create rules that send email notifications to people in your organization. This helps you to respond more expediently to potential issues in your contact center. For example, you can create a rule to notify: @@ -17 +17 @@ You can create Contact Lens rules that send email notifications to people in you - * An agent who had handled the contact that was analyzed or evaluated with Contact Lens. + * An agent who had handled the contact that was analyzed or evaluated with Amazon Connect conversational analytics. @@ -31 +31 @@ You can create Contact Lens rules that send email notifications to people in you -###### To create a Contact Lens rule that sends an email notification +###### To create a rule that sends an email notification @@ -69 +69 @@ In the following image, the rule sends a notification email to the agent who han -To specify contact attributes in the body of the email, type **[** and a list of available attributes appears, as shown in the following image. The available attributes are **ContactId** , **AgentId** , **QueueId** , **RuleName** , and **instance_url** for Conversational Analytics rules. +Use **@ to add dynamic variables** that are populated during execution of the rule. For conversational analytics rules and evaluation forms rules, you can add **rule name, instance URL, contact, agent** and **queue** information for the contact that matched the rule. Evaluation forms rules additionally enable you to insert the **evaluation ID**. @@ -71 +71 @@ To specify contact attributes in the body of the email, type **[** and a list of -###### Note + @@ -73 +73 @@ To specify contact attributes in the body of the email, type **[** and a list of -Supported attributes can be different for other rule types: +###### Note @@ -75 +75 @@ Supported attributes can be different for other rule types: - * Real-time Metrics rules only support **RuleName** and **instance_url**. +Other rule types support different variables: @@ -77 +77 @@ Supported attributes can be different for other rule types: - * Cases rules only support **RuleName** , **instance_url** , and **CaseId**. + * Real-time metrics rules enable you to enter **rule name, instance URL** and list of **agents, queues, flows or routing profile** that breached the threshold to trigger the alert. @@ -79 +79 @@ Supported attributes can be different for other rule types: - + * Rules for cases allow you to insert **rule name, instance URL** and **case ID**. @@ -83 +83 @@ Supported attributes can be different for other rule types: - 9. After you add rules, they are applied to new contacts that occur after the rule was added. Rules are applied when Contact Lens analyzes conversations. + 9. After you add rules, they are applied to new contacts that occur after the rule was added. Rules are applied when Amazon Connect conversational analytics analyzes conversations.