AWS connect documentation change
Summary
Revised documentation about data usage for service improvement, added details about opt-out policy changes (discontinuation of feature-level opt-outs by March 2026), and enhanced explanations of benefits/controls
Security assessment
The changes clarify data privacy controls and opt-out mechanisms but do not address a specific security vulnerability. The addition of policy enforcement dates and expanded documentation about data usage governance qualifies as security-related documentation improvements.
Diff
diff --git a/connect/latest/adminguide/data-opt-out.md b/connect/latest/adminguide/data-opt-out.md index 78be7d63f..bceafb007 100644 --- a//connect/latest/adminguide/data-opt-out.md +++ b//connect/latest/adminguide/data-opt-out.md @@ -5 +5 @@ -# Opt out of using your data for service improvement in Amazon Connect +# Amazon Connect Service Improvement and how to opt out from using your data for service improvement @@ -7 +7 @@ -When the following Amazon Connect services are enabled, we may use your Customer Content that you provide to continuously improve your experience, including: +When you enable Amazon Connect, we may use Your Content processed by Amazon Connect to develop and improve your experience. @@ -9 +9 @@ When the following Amazon Connect services are enabled, we may use your Customer - * **Amazon Connect Contact Lens** : Your Customer Content is used to monitor and evaluate performance of the Analytics and Agent Evaluation machine learning models. +Benefits to allowing AWS to use Your Content for service improvement: @@ -11 +11 @@ When the following Amazon Connect services are enabled, we may use your Customer - * **Amazon Connect Customer Profiles** : Your Customer Content is used to monitor performance of the machine learning models. +By making Your Content available to improve Amazon Connect, you help us innovate faster, customize features to meet your needs, and deliver better support. More specifically, this enables us to enhance the service to: @@ -13 +13 @@ When the following Amazon Connect services are enabled, we may use your Customer - * **Amazon Connect forecasting, capacity planning, and scheduling** : Your Customer Content is used to monitor performance of the forecasting machine learning models. + * Deliver smarter capabilities faster - improve Connect based on your real-world usage patterns and specific requirements @@ -15 +15 @@ When the following Amazon Connect services are enabled, we may use your Customer - * **Outbound campaigns with answering machine enabled** : Your Customer Content is used to monitor performance of the answering machine detection machine learning models. + * Prevent problems proactively - identify and address issues before they impact your experience and business outcomes @@ -17 +17 @@ When the following Amazon Connect services are enabled, we may use your Customer - * **Amazon Q in Connect** : Your Customer Content is used to monitor performance, improve, and evaluate the machine learning models. + * Resolve issues faster - diagnose and fix problems that arise more quickly @@ -22 +22 @@ When the following Amazon Connect services are enabled, we may use your Customer -Only Amazon employees will have access to the data. Your trust, privacy, and the security of your Customer Content are our highest priority and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/). +All this helps Amazon Connect partner with you to continuously improve your business performance. @@ -24 +24,20 @@ Only Amazon employees will have access to the data. Your trust, privacy, and the -You can choose to opt out of having your data used to develop and improve Amazon Connect by using an AWS Organizations opt-out policy. For information about how to opt out, see [AI services opt-out policies](https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_policies_ai-opt-out.html) in the _AWS Organizations User Guide_. +When the following Amazon Connect features are enabled, we can use Your Content to develop and improve your experience. These feature-level opt-outs will be discontinued on March 31, 2026: + + * **Amazon Connect Contact Lens** + + * **Amazon Connect Customer Profiles** + + * **Amazon Connect forecasting, capacity planning, and scheduling** + + * **Outbound campaigns** + + * **Amazon Q in Connect** + + + + +Only Amazon employees will have access to the data. Your trust, privacy, and the security of Your Content are our highest priority and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/). + +You can always choose to opt out of having your data used to develop and improve Amazon Connect by using an AWS Organizations opt-out policy. For information about how to opt out, see [AI services opt-out policies](https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_policies_ai-opt-out.html) in the _AWS Organizations User Guide_. + +To check your opt-out status, please review the opt-out policy configured by your organization. [Click here](https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_policies_ai-opt-out_syntax.html#ai-opt-out-policy-syntax-reference) to learn more about opt-out policy syntax and examples. @@ -32 +51 @@ Opting out results in: - * No use of your data by AWS for development and improvement. + * No use of your data by AWS for service improvement.