AWS awssupport documentation change
Summary
Added end-of-support notices for Developer/Business/Enterprise On-Ramp plans, updated support plan requirements, and corrected grammatical/article usage
Security assessment
The change adds documentation about Enterprise Support including AWS Security Incident Response at no cost, which is a security feature. However, there is no evidence this addresses an active security vulnerability - it primarily documents support plan changes and feature availability.
Diff
diff --git a/awssupport/latest/user/organizational-view.md b/awssupport/latest/user/organizational-view.md index bb9ed1190..bc7d1ddab 100644 --- a//awssupport/latest/user/organizational-view.md +++ b//awssupport/latest/user/organizational-view.md @@ -8,0 +9,12 @@ PrerequisitesEnable organizational viewRefresh Trusted Advisor checksCreate orga +###### Important + +End of Support Notice: Developer Support will be discontinued January 1, 2027. Customers with Developer Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information, see [Business Support+ plan details](https://aws.amazon.com/premiumsupport/plans/business-plus/) + +End of Support Notice: Business Support will be discontinued January 1, 2027. Customers with Business Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information see, [Business Support+ plan details](https://aws.amazon.com/premiumsupport/plans/business-plus/) + +End of Support Notice: On January 1, 2027, AWS will discontinue Enterprise On-Ramp. Throughout 2026, Enterprise On-Ramp customers will be automatically upgraded to AWS Enterprise Support during contract renewal or in periodic batches. Customers will receive an email notification a month before their upgrade. No further action is required. Enterprise Support provides designated TAM assignment, 15-minute response times, and AWS Security Incident Response available at no additional cost, all at a lower $5,000 minimum (reduced from $15,000). For more information, see [AWS Enterprise Support plan details](https://aws.amazon.com/premiumsupport/plans/enterprise/). + +For more information, see [Developer, Business, and Enterprise On-Ramp end of support](./support-plans-eos.html). + +Developer Support, Business Support, and Enterprise On-Ramp will remain available in the AWS GovCloud (US) Region. + @@ -42 +54 @@ You must meet the following requirements to enable organizational view: - * The management account in your organization must have a AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan. You can find your support plan from the AWS Support Center or from the [Support plans](https://console.aws.amazon.com/support/plans) page. See [Compare AWS Support plans](https://aws.amazon.com/premiumsupport/plans/). + * The management account in your organization must have an AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan. You can find your support plan from the AWS Support Center or from the [Support plans](https://console.aws.amazon.com/support/plans) page. See [Compare AWS Support plans](https://aws.amazon.com/premiumsupport/plans/). @@ -81 +93 @@ Before you create a report for your organization, we recommend that you refresh -If you have a AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan, Trusted Advisor automatically refreshes the checks in your account on a weekly basis. +If you have an AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan, Trusted Advisor automatically refreshes the checks in your account on a weekly basis. @@ -137 +149 @@ The **Check category** filter overrides the **Checks** filter. For example, if y - 5. For **AWS Organization** , select the organizational units (OUs) to include in your report. For more information about OUs, see[ Managing organizational units](https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_ous.html) in the _AWS Organizations User Guide_. + 5. For **AWS Organizations** , select the organizational units (OUs) to include in your report. For more information about OUs, see[ Managing organizational units](https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_ous.html) in the _AWS Organizations User Guide_. @@ -157 +169 @@ The following example creates a JSON report for the following: -In the following example, the report includes the **support-team** OU and one AWS account that are part of the organization. +In the following example, the report includes the **support-team** organizational unit and one AWS account that are part of the organization. @@ -367 +379 @@ The resources file only contains entries if a check result exists at the resourc - * The account hasn't refreshed check results. This might happen when users with a Basic or Developer support plan sign in to the Trusted Advisor console for the first time. If you have a AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan, it can take up to one week from account sign up for users to see check results. For more information, see Refresh Trusted Advisor checks. + * The account hasn't refreshed check results. This might happen when users with a Basic or Developer support plan sign in to the Trusted Advisor console for the first time. If you have an AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan, it can take up to one week from account sign up for users to see check results. For more information, see Refresh Trusted Advisor checks.