AWS awssupport documentation change
Summary
Added end-of-support notices for Developer, Business, and Enterprise On-Ramp plans, directing users to upgrade to Business Support+ or Enterprise Support. Mentions new security incident response capability in Enterprise Support.
Security assessment
The change announces plan retirements and promotes new tiers. While Enterprise Support's inclusion of 'AWS Security Incident Response' is mentioned, this is a feature advertisement rather than addressing a specific vulnerability. No evidence of patching security flaws.
Diff
diff --git a/awssupport/latest/user/about-support-api.md b/awssupport/latest/user/about-support-api.md index 2bb6aea54..193692f1a 100644 --- a//awssupport/latest/user/about-support-api.md +++ b//awssupport/latest/user/about-support-api.md @@ -8,0 +9,12 @@ Support case managementAWS Trusted AdvisorEndpointsSupport in AWS SDKs +###### Important + +End of Support Notice: Developer Support will be discontinued January 1, 2027. Customers with Developer Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information, see [Business Support+ plan details](https://aws.amazon.com/premiumsupport/plans/business-plus/) + +End of Support Notice: Business Support will be discontinued January 1, 2027. Customers with Business Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027. Business Support+ delivers AI-powered assistance that understands the context of your operations, with 24/7 access to AWS experts at $29/month minimum per account. For more information see, [Business Support+ plan details](https://aws.amazon.com/premiumsupport/plans/business-plus/) + +End of Support Notice: On January 1, 2027, AWS will discontinue Enterprise On-Ramp. Throughout 2026, Enterprise On-Ramp customers will be automatically upgraded to AWS Enterprise Support during contract renewal or in periodic batches. Customers will receive an email notification a month before their upgrade. No further action is required. Enterprise Support provides designated TAM assignment, 15-minute response times, and AWS Security Incident Response available at no additional cost, all at a lower $5,000 minimum (reduced from $15,000). For more information, see [AWS Enterprise Support plan details](https://aws.amazon.com/premiumsupport/plans/enterprise/). + +For more information, see [Developer, Business, and Enterprise On-Ramp end of support](./support-plans-eos.html). + +Developer Support, Business Support, and Enterprise On-Ramp will remain available in the AWS GovCloud (US) Region. +