AWS partner-central documentation change
Summary
Restructured FAQ with new sections (Login and Registration, AWS Partner Central account, etc.), added detailed registration steps, password requirements, security code verification processes, and account merge procedures. Removed legacy browser support and AWS Direct Connect references.
Security assessment
The changes add documentation about security features such as password complexity requirements (uppercase, lowercase, numbers, symbols), email verification with security codes, and guidance on using company domains instead of personal emails. However, there is no explicit mention of addressing a specific security vulnerability or incident.
Diff
diff --git a/partner-central/latest/getting-started/faq.md b/partner-central/latest/getting-started/faq.md index d0b955f3d..86a127ae2 100644 --- a//partner-central/latest/getting-started/faq.md +++ b//partner-central/latest/getting-started/faq.md @@ -5 +5 @@ -How do I open an AWS Support ticket?I'm locked out of AWS Partner Central. How do I get support?How do I register for AWS Partner Accreditations?How do I reset my AWS Partner Central password?How do I ensure that my Partner Scorecard registers my organization's AWS Certifications?How do I transfer my AWS certifications to a new AWS Partner Central account?What is the AWS Direct Connect program?Does AWS Partner Central support the Microsoft Edge Legacy browser?Can I access the AWS Management Console through AWS Partner Central? +Login and RegistrationAWS Partner Central accountAWS training and certificationGetting Support @@ -13 +13 @@ This topic provides answers to the following questions about AWS Partner Central - * How do I open an AWS Support ticket? + * Login and Registration @@ -15 +15 @@ This topic provides answers to the following questions about AWS Partner Central - * I'm locked out of AWS Partner Central. How do I get support? + * AWS Partner Central account @@ -17 +17 @@ This topic provides answers to the following questions about AWS Partner Central - * How do I register for AWS Partner Accreditations? + * AWS training and certification @@ -19 +19 @@ This topic provides answers to the following questions about AWS Partner Central - * How do I reset my AWS Partner Central password? + * Getting Support @@ -21 +20,0 @@ This topic provides answers to the following questions about AWS Partner Central - * How do I ensure that my Partner Scorecard registers my organization's AWS Certifications? @@ -23 +21,0 @@ This topic provides answers to the following questions about AWS Partner Central - * How do I transfer my AWS certifications to a new AWS Partner Central account? @@ -25 +22,0 @@ This topic provides answers to the following questions about AWS Partner Central - * What is the AWS Direct Connect program? @@ -27 +24 @@ This topic provides answers to the following questions about AWS Partner Central - * Does AWS Partner Central support the Microsoft Edge Legacy browser? +## Login and Registration @@ -29 +26 @@ This topic provides answers to the following questions about AWS Partner Central - * Can I access the AWS Management Console through AWS Partner Central? +### Registration @@ -30,0 +28 @@ This topic provides answers to the following questions about AWS Partner Central +#### How do I register and log in to AWS Partner Central? @@ -31,0 +30 @@ This topic provides answers to the following questions about AWS Partner Central +To create an AWS Partner Central profile, complete the following steps: @@ -32,0 +32 @@ This topic provides answers to the following questions about AWS Partner Central + 1. Fill out the [AWS Partner Central registration form](https://partnercentral.awspartner.com/APNSelfRegister). @@ -34 +34 @@ This topic provides answers to the following questions about AWS Partner Central -## How do I open an AWS Support ticket? + 2. If you're registering your company's business domain for the first time, you'll create a company account and an alliance lead user profile simultaneously. Enter your company name, business email address, and company information. @@ -36 +36 @@ This topic provides answers to the following questions about AWS Partner Central -In AWS Partner Central, choose **Support, Contact Support** to submit new cases, view your case history, or correspond with AWS Partner Support. + 3. After you register, verify your email with the security code sent from `[email protected]`. Enter this code in the registration form to complete your account verification. @@ -38 +37,0 @@ In AWS Partner Central, choose **Support, Contact Support** to submit new cases, -## I'm locked out of AWS Partner Central. How do I get support? @@ -40 +38,0 @@ In AWS Partner Central, choose **Support, Contact Support** to submit new cases, -If you are locked out of AWS Partner Central, you can get support by doing the following: @@ -42 +39,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 1. Navigate to the [AWS Partner Team contact page](https://www.apn-portal.com/knowledgebase/?cu=1&fs=ContactUs&l=en_US) of the AWS Partner Network Knowledge Base. @@ -44 +41 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 2. Complete the contact form and choose **Submit**. +###### Important @@ -45,0 +43 @@ If you are locked out of AWS Partner Central, you can get support by doing the f +You must register with an email address that contains your company's domain (for example, `@companyname.com`). You can't register with a personal email address (for example, `@gmail.com`, `@hotmail.com`, or `@edu`). @@ -46,0 +45 @@ If you are locked out of AWS Partner Central, you can get support by doing the f +###### Note @@ -47,0 +47 @@ If you are locked out of AWS Partner Central, you can get support by doing the f +When multiple users register with the same company email domain, they create individual AWS Partner Central user profiles within your company's AWS Partner Network account. @@ -49 +49 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -## How do I register for AWS Partner Accreditations? +###### Note @@ -51 +51 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -###### To enroll in AWS Skill Builder and AWS Partner Accreditations +If multiple companies (such as parent and child companies) share the same business domain and register in the AWS Partner Network, they share one AWS Partner Network account. Additional users who register with their company email address that contains the same domain will be linked to the same AWS Partner Network account. @@ -53 +53 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 1. Sign in to [AWS Partner Central](https://partnercentral.awspartner.com/home). +#### Troubleshooting verification code issues @@ -55 +55 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 2. Choose **Learn, AWS Partner Training**. +If you don't receive the verification code after registering in AWS Partner Central, check the following: @@ -57 +57 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 3. Choose **Explore free digital training**. + * **Generic domain** – AWS Partner Central is for exclusive use of AWS Partners, and all accounts registered in AWS Partner Central must use email addresses with unique business domains. If you registered with a personal email address (for example, `@gmail.com`, `@hotmail.com`, or `@edu`), you need to register again with your company's unique domain. @@ -59 +59 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 4. Choose **Sign in to AWS Skill Builder**. + * **Existing AWS Partner** – If your company is already registered with AWS Partner Network, use the same registration form to create an individual user profile. To create an individual login under your company's account, register with your business email address. @@ -60,0 +61 @@ If you are locked out of AWS Partner Central, you can get support by doing the f + * **Spam filter** – If your company is registered in AWS Partner Network and you didn't receive the security code via email, check your spam folder. @@ -61,0 +63 @@ If you are locked out of AWS Partner Central, you can get support by doing the f + * **Blocked emails** – If you still don't receive these emails and they're not in your spam folder, your company might be blocking these emails. Check with your company's network administrator to ensure that security code emails aren't blocked. @@ -64 +65,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -## How do I reset my AWS Partner Central password? @@ -66 +66,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -###### To reset a forgotten password @@ -68 +68 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 1. On the [Sign in to AWS Partner Network](https://partnercentral.awspartner.com/partnercentral2/s/login) page, choose **Forgot password**. +#### Password requirements @@ -70 +70 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 2. Enter your registered business email address. +Your password must meet the following requirements: @@ -72 +72 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 3. Choose **Next**. + * 8 or more characters @@ -74 +74 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 4. Check your email for a message from **[email protected]** with the subject line **AWS Partner Network Email Verification**. The message contains a verification code. + * At least one uppercase and one lowercase letter @@ -76 +76 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 5. On the **Reset password** page, enter the verification code. + * At least one number @@ -78 +78 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 6. For **Password** , enter a new password. Passwords must contain the following: + * At least one symbol (! @ # $ % ^ & * ( ) _ + - = { } [ ] \ | ; : ' , . ? / ` ~ > < ") @@ -80 +79,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - * Eight or more characters. @@ -82 +80,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - * At least one uppercase and one lowercase letter. @@ -84 +81,0 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - * At least one number. @@ -86 +83 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - * At least one symbol from `! @ # $ % ^ _ = + : :`. +For additional assistance with login and registration, contact [AWS Partner Support](https://aws.amazon.com/partners/support/). @@ -88 +85 @@ If you are locked out of AWS Partner Central, you can get support by doing the f - 7. Choose **Submit**. +#### How do I use the security code? @@ -89,0 +87 @@ If you are locked out of AWS Partner Central, you can get support by doing the f +You need to enter a security code when prompted to register in AWS Partner Central. This code is sent to the email address you enter in the AWS Partner Central registration form. @@ -90,0 +89 @@ If you are locked out of AWS Partner Central, you can get support by doing the f +If you don't receive the security code, try these troubleshooting steps: @@ -91,0 +91 @@ If you are locked out of AWS Partner Central, you can get support by doing the f + 1. Check your inbox for an email from APN No-Reply (`[email protected]`), with the subject "AWS Partner Network Email Verification". @@ -93 +93,5 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -###### Note + 2. If the email isn't in your inbox, check your spam or junk folder. Sometimes the security code email is filtered based on your email settings. + + 3. If you still don't receive the code, your company network might be blocking these emails. Check with your email network administrator to investigate potential issues that may occur inside your organization network with Managed Service Providers (MSPs) or Internet Service Providers (ISPs). + + 4. Add the sender address `[email protected]` to your allowed senders list. @@ -95 +99 @@ If you are locked out of AWS Partner Central, you can get support by doing the f -For help with signing in and registration, contact [APN Support](https://partnercentral.awspartner.com/partnercentral2/s/supporthttps://partnercentral.awspartner.com/partnercentral2/s/support). + 5. Check if any content or text limits are set for incoming emails that may be quarantining incoming AWS Partner Network emails. @@ -97 +100,0 @@ For help with signing in and registration, contact [APN Support](https://partner -## How do I ensure that my Partner Scorecard registers my organization's AWS Certifications? @@ -99 +101,0 @@ For help with signing in and registration, contact [APN Support](https://partner -In order for a user's AWS Certification to appear on your Partner Scorecard, the user must be registered with AWS Partner Central. To register a user, refer to [Inviting new users](./inviting-new-users.html). In addition, one of the following must be true: @@ -101 +102,0 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - * The user passed the AWS Certification exam using their current registered AWS Partner Central email address. @@ -103 +104 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - * The user passed an AWS Certification exam using the email address from their personal CertMetrics account and added the address to their AWS Partner Central account. Refer to Adding your CertMetrics email address to your AWS Partner Central account +###### Important @@ -104,0 +106 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the +After receiving the code, enter it into your registration form before the form expires. Don't refresh the verification page as this may cause an error. @@ -105,0 +108 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the +#### How do I move to a new AWS Partner account? @@ -106,0 +110 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the +If you no longer work with your current company in AWS Partner Central and have moved to a new company that's already registered in AWS Partner Network, follow these steps to register a new AWS Partner Central profile and transfer your AWS Trainings and Certifications: @@ -108 +112 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the -###### Adding your CertMetrics email address to your AWS Partner Central account + 1. Register your new company email address with your new AWS Partner Network company [here](https://partnercentral.awspartner.com/APNSelfRegister). @@ -110 +114 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - 1. Sign in to [AWS Partner Central](https://partnercentral.awspartner.com/home). +###### Note @@ -112 +116 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - 2. Choose **My Profile** , **My AWS Certifications**. +AWS Partner Network doesn't support updating an existing AWS Partner Central account's email address. You must register a new AWS Partner Central profile using the registration form. @@ -114 +118 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - 3. Choose **Edit**. + 2. Transfer Accreditations by signing into AWS Skillbuilder using the AWS Partner option and follow the prompts to create a new Skill Builder profile using your new AWS Partner Central email address. @@ -116 +120 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - 4. For **AWS T &C Account Email**, enter the email address registered with your CertMetrics account. + 3. Contact the [AWS Training team](https://aws.amazon.com/contact-us/aws-training/) to merge your former AWS Partner Skill Builder profile with your new AWS Partner Skill Builder Profile. @@ -118 +122 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the - 5. Choose **Save**. Allow 5 days for certifications to update on your Partner Scorecard. +###### Important @@ -119,0 +124 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the +This step is required to maintain your accreditations. @@ -120,0 +126 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the + 4. Transfer AWS Certifications by contacting the [AWS Training team](https://aws.amazon.com/contact-us/aws-training/) to merge your former Training and Certification profile with your new AWS Partner Central profile or a personal AWS Certification account. @@ -121,0 +128 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the + 5. Include your previous Training and/or Certification account email and your current AWS Partner Central Profile email in the contact form. @@ -123 +130 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the -## How do I transfer my AWS certifications to a new AWS Partner Central account? +###### Important @@ -125 +132 @@ In order for a user's AWS Certification to appear on your Partner Scorecard, the -You can transfer AWS certifications you've earned with a previous employer to a new AWS Partner Central account. +This information is required to complete the transfer process. @@ -127 +133,0 @@ You can transfer AWS certifications you've earned with a previous employer to a -###### To transfer your AWS certifications to a new AWS Partner Central account @@ -129 +134,0 @@ You can transfer AWS certifications you've earned with a previous employer to a - 1. [Register as a user](./registering.html#self-registration) on AWS Partner Central with the registered business email address of your new company. @@ -131 +135,0 @@ You can transfer AWS certifications you've earned with a previous employer to a - 2. Navigate to the [AWS Certification page](https://www.aws.training/Certification). @@ -133 +137 @@ You can transfer AWS certifications you've earned with a previous employer to a - 3. Choose **Sign in**. +Your Certifications and Accreditations will sync to the Partner Scorecard within 5 business days of your Training and Certification account update. If you can't access your AWS Training and Certification profile, or are unsure of your AWS Training and Certification profile login email, contact the [AWS Training team](https://aws.amazon.com/contact-us/aws-training/). @@ -135 +139 @@ You can transfer AWS certifications you've earned with a previous employer to a - 4. On the **Choose a sign in method** page, in the **Organization SSO** section, enter the registered business email of your new company. +If you need additional assistance registering with a new company in AWS Partner Network, contact us [here](https://aws.amazon.com/partners/support/). @@ -137 +141 @@ You can transfer AWS certifications you've earned with a previous employer to a - 5. Choose **Sign in**. +### Login @@ -139 +143 @@ You can transfer AWS certifications you've earned with a previous employer to a - 6. Navigate to [Contact AWS Training and Certification](https://support.aws.amazon.com/#/contacts/aws-training). Submit a request to transfer your previous AWS Certification profile to your new AWS Partner Central account. +#### What do I do if I'm locked out of AWS Partner Central? @@ -140,0 +145 @@ You can transfer AWS certifications you've earned with a previous employer to a +If you're locked out of AWS Partner Central, you can get support by doing the following: @@ -141,0 +147 @@ You can transfer AWS certifications you've earned with a previous employer to a + 1. Navigate to the [AWS Partner Team contact page](https://aws.amazon.com/partners/support/) of the AWS Partner Network Knowledge Base. @@ -142,0 +149 @@ You can transfer AWS certifications you've earned with a previous employer to a + 2. Complete the contact form and choose **Submit**. @@ -144 +150,0 @@ You can transfer AWS certifications you've earned with a previous employer to a