AWS connect documentation change
Summary
Updated terminology from 'Contact Lens' to 'Conversational analytics' in region availability/features links, changed 'AWS CloudFormation' to 'CloudFormation' for consistency, and updated a section title from 'Humming sound in headset' to 'Upcoming changes to the agent workspace'.
Security assessment
The changes are purely documentation updates for branding consistency (Contact Lens → Conversational analytics) and terminology standardization (AWS CloudFormation → CloudFormation). The section title update suggests content reorganization. No security vulnerabilities, configurations, or features are mentioned or modified in these changes.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 2dbb6bcc8..0854a191a 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -160 +160 @@ Supervisors and managers can enable manual assignment by updating agent configur -Contact Lens with external voice is now supported in Asia Pacific (Tokyo), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). For more information, see [Integrate Amazon Connect Contact Lens with external voice systems](./contact-lens-integration.html) and [Contact Lens availability by Region](./regions.html#contactlens_region). +Contact Lens with external voice is now supported in Asia Pacific (Tokyo), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). For more information, see [Integrate Amazon Connect Contact Lens with external voice systems](./contact-lens-integration.html) and [Conversational analytics availability by Region](./regions.html#contactlens_region). @@ -601 +601 @@ Amazon Connect supports WhatsApp Business messaging and SMS in additional Region -You can access Amazon Connect Contact Lens real-time queue and agent performance dashboards, and flows performance dashboards in AWS GovCloud (US) Region, a secure cloud environment designed for government and public sector customers. For more information, see [Contact Lens features by Region](./regions.html#regions-contactlens). +You can access Amazon Connect Contact Lens real-time queue and agent performance dashboards, and flows performance dashboards in AWS GovCloud (US) Region, a secure cloud environment designed for government and public sector customers. For more information, see [Conversational analytics features by Region](./regions.html#regions-contactlens). @@ -1936 +1936 @@ You can delete queues and routing profiles programmatically. For more informatio -To create an AWS CloudFormation template for queues and routing profiles, see the following topics: +To create an CloudFormation template for queues and routing profiles, see the following topics: @@ -1985 +1985 @@ Contact Lens provides a machine learning powered capability for businesses to he -You can programmatically create and manage prompts using APIs, for example, to extract prompts stored in Amazon Connect and add them to your Amazon S3 bucket. AWS CloudTrail, AWS CloudFormation, and tagging are supported. For more information, see [Prompt actions](https://docs.aws.amazon.com/connect/latest/APIReference/prompts-api.html) in the _Amazon Connect API Reference Guide_. Also see [AWS::Connect::Prompt](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-prompt.html) in the _AWS CloudFormation User Guide_. +You can programmatically create and manage prompts using APIs, for example, to extract prompts stored in Amazon Connect and add them to your Amazon S3 bucket. AWS CloudTrail, CloudFormation, and tagging are supported. For more information, see [Prompt actions](https://docs.aws.amazon.com/connect/latest/APIReference/prompts-api.html) in the _Amazon Connect API Reference Guide_. Also see [AWS::Connect::Prompt](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/aws-resource-connect-prompt.html) in the _CloudFormation User Guide_. @@ -2012 +2012 @@ Released Amazon Connect evaluation capabilities for general availability. Use th -To manage evaluation forms programmatically, see the [Evaluation](https://docs.aws.amazon.com/connect/latest/APIReference/evaluation-api.html) actions in the _Amazon Connect API Reference_. To create a shared template for evaluation forms, see the AWS::Connect::EvaluationForm resource in the _AWS CloudFormation User Guide_. +To manage evaluation forms programmatically, see the [Evaluation](https://docs.aws.amazon.com/connect/latest/APIReference/evaluation-api.html) actions in the _Amazon Connect API Reference_. To create a shared template for evaluation forms, see the AWS::Connect::EvaluationForm resource in the _CloudFormation User Guide_. @@ -2118 +2118 @@ You can use Amazon S3 Object Lock in combination with your call recording bucket -You can use CloudFormation templates to manage Amazon Connect instances for associating Amazon Lex and Lex V2 bots, Lambda functions, security keys, and approved origins—along with the rest of your AWS infrastructure—in a secure, efficient, and repeatable way. For more information, see [Amazon Connect resource type reference](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/AWS_Connect.html) in the _AWS CloudFormation User Guide_. +You can use CloudFormation templates to manage Amazon Connect instances for associating Amazon Lex and Lex V2 bots, Lambda functions, security keys, and approved origins—along with the rest of your AWS infrastructure—in a secure, efficient, and repeatable way. For more information, see [Amazon Connect resource type reference](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/AWS_Connect.html) in the _CloudFormation User Guide_. @@ -2607 +2607 @@ You can subscribe to a real-time stream of chat messages. For more information, -Released the Amazon Connect `HoursOfOperation` APIs for general availability (GA). Also launched AWS CloudFormation support for Users, User Hierarchies, and Hours of Operation. For more information, see the [Amazon Connect API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html) and the [AWS CloudFormation User Guide](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/AWS_Connect.html ). +Released the Amazon Connect `HoursOfOperation` APIs for general availability (GA). Also launched CloudFormation support for Users, User Hierarchies, and Hours of Operation. For more information, see the [Amazon Connect API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html) and the [AWS CloudFormation User Guide](https://docs.aws.amazon.com/AWSCloudFormation/latest/UserGuide/AWS_Connect.html ). @@ -2917 +2917 @@ To help you validate connectivity to Amazon Connect, or troubleshoot when your a -Contact Lens real-time analytics is available in Europe (London), Europe (Frankfurt), and Asia (Tokyo). For more information, see [Contact Lens features by Region](./regions.html#regions-contactlens). +Contact Lens real-time analytics is available in Europe (London), Europe (Frankfurt), and Asia (Tokyo). For more information, see [Conversational analytics features by Region](./regions.html#regions-contactlens). @@ -4298 +4298 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Humming sound in headset +Upcoming changes to the agent workspace