AWS connect documentation change
Summary
Added documentation for agent schedule adherence notifications feature
Security assessment
Documents new monitoring capability that enhances operational security through proactive agent adherence alerts, but doesn't address a specific vulnerability.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index fadf4a9a3..b6b5a12ae 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,6 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Set up agent schedule adherence notifications + +You can set up agent schedule adherence notifications to make it easier for you to proactively identify when agents aren't adhering to their scheduled activities. You can define rules to automatically send email or text notifications (using EventBridge) to supervisors when agents exceed adherence thresholds. For example, if agent adherence drops below 85% in a trailing 15-minute window, supervisors can receive an email alert. + +For more information, see [Set up schedule adherence notifications](./schedule-adherence.html#schedule-adherence-notifications). +