AWS connect documentation change
Summary
Added instructions for accessing agent performance metrics through the admin website interface
Security assessment
The change adds navigation instructions for existing metrics without security implications
Diff
diff --git a/connect/latest/adminguide/metrics-definitions.md b/connect/latest/adminguide/metrics-definitions.md index cc8d900da..612cd3c7f 100644 --- a//connect/latest/adminguide/metrics-definitions.md +++ b//connect/latest/adminguide/metrics-definitions.md @@ -6477,0 +6478,7 @@ An agent is considered idle when they are not handling any contacts or when they +**How to access using the Amazon Connect admin website** : + + * Dashboard: Agent performance evaluation dashboard, the [Agent online time breakdown chart](./agent-performance-evaluation-dashboard.html#agent-online-time-breakdown-chart) + + + + @@ -6494,0 +6502,7 @@ This metric doesn't mean that the agent was spending their time unproductively. +**How to access using the Amazon Connect admin website** : + + * Dashboard: Agent performance evaluation dashboard, the [Agent online time breakdown chart](./agent-performance-evaluation-dashboard.html#agent-online-time-breakdown-chart) + + + +