AWS connect documentation change
Summary
Updated documentation to clarify Next Generation Amazon Connect enablement/disablement processes, added warnings about feature impacts when disabling, and restructured pricing model explanations
Security assessment
The changes focus on billing models, feature enablement workflows, and operational warnings (e.g., customer first callback being disabled). While important for system functionality, there is no evidence of addressing security vulnerabilities or describing security-specific features. The warning about feature disablement is operational rather than security-related.
Diff
diff --git a/connect/latest/adminguide/enable-nextgeneration-amazonconnect.md b/connect/latest/adminguide/enable-nextgeneration-amazonconnect.md index 232ff65c2..ee1531de9 100644 --- a//connect/latest/adminguide/enable-nextgeneration-amazonconnect.md +++ b//connect/latest/adminguide/enable-nextgeneration-amazonconnect.md @@ -5 +5 @@ -How Amazon Connect billing worksBest practices for Amazon Connect billingHow to enable Amazon ConnectHow to disable Amazon Connect +How Amazon Connect billing worksBest practices for Amazon Connect billingHow to disable Next Generation Amazon ConnectHow to enable Amazon Connect @@ -9 +9,15 @@ How Amazon Connect billing worksBest practices for Amazon Connect billingHow to -By default when you create an Amazon Connect instance, next generation Amazon Connect is enabled. Next generation Amazon Connect is an AI-powered contact center solution that turns every customer touchpoint into a deeper relationship and better outcome. +By default when you create an Amazon Connect instance, Next Generation Amazon Connect is enabled. Next Generation Amazon Connect is an AI-powered contact center solution that turns every customer touchpoint into a deeper relationship and better outcome. + +Amazon Connect provides unlimited use of Amazon Connect AI capabilities that power customer self-service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer journey without cost-driven compromises. For more information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). + +###### Contents + + * How Amazon Connect billing works + + * Best practices for Amazon Connect billing + + * How to disable Next Generation Amazon Connect + + * How to enable Next Generation Amazon Connect or verify it's enabled + + @@ -11 +24,0 @@ By default when you create an Amazon Connect instance, next generation Amazon Co -Amazon Connect provides unlimited use of Amazon Connect AI capabilities that power end-customer self-service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer journey without cost-driven compromises. For more information, see [Amazon Connect Pricing](https://aws.amazon.com/connect/pricing/). @@ -15 +28 @@ Amazon Connect provides unlimited use of Amazon Connect AI capabilities that pow -When you enable Amazon Connect with unlimited AI: +When Amazon Connect with unlimited AI is enabled: @@ -28 +41 @@ You have the following two pricing options: - * You can pay separately for channels and any optimization features you choose to use. + * You can pay separately for channels and any optimization features you choose to use. To switch to paying separately, after initially creating your Amazon Connect instance you need to disable the default option of Next Generation Amazon Connect . @@ -35 +48 @@ You have the following two pricing options: - * If you enable Amazon Connect with unlimited AI, you'll use an all-inclusive channel pricing model that covers all optimization features for usage on that platform. This is the default option. + * Accept the default option which enables Amazon Connect with unlimited AI. It enables you to use an all-inclusive channel pricing model that covers all optimization features for usage on that platform. @@ -45 +58 @@ The all-inclusive pricing includes unlimited use of: - * AI-powered generative voice for TTS in Connect + * AI-powered generative voice for text-to-speech (TTS) in Amazon Connect @@ -54 +67 @@ Both pricing models are available, giving you the flexibility to choose the opti -## How to enable Amazon Connect +## How to disable Next Generation Amazon Connect @@ -56 +69 @@ Both pricing models are available, giving you the flexibility to choose the opti - 1. Log in to the AWS Management Console using your AWS account. +After creating your Amazon Connect instance initially, complete the following steps to disable your subscription to Next Generation Amazon Connect and instead use the per feature pricing model for those individual applications you've already activated or will activate in the future. @@ -58 +71 @@ Both pricing models are available, giving you the flexibility to choose the opti - 2. In the AWS Management Console, in the search box, type **Amazon Connect**. Choose **Amazon Connect** , as shown in the following image. + 1. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to disable Next Generation Amazon Connect. @@ -60 +73 @@ Both pricing models are available, giving you the flexibility to choose the opti - + 2. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Disable**. @@ -62 +75 @@ Both pricing models are available, giving you the flexibility to choose the opti - 3. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to enable Amazon Connect. + 3. A dialog box appears as shown in the following image, prompting you to confirm that you want to disable your subscription to Next Generation Amazon Connect and instead use the per feature pricing model for those individual applications you've already activated. Choose **Disable**. @@ -64 +77 @@ Both pricing models are available, giving you the flexibility to choose the opti - 4. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Enable**. +###### Warning @@ -66 +79 @@ Both pricing models are available, giving you the flexibility to choose the opti - +Even if you are already using the [customer first callback](./setup-queued-cb.html) feature, it is disabled when you choose to disable **Next Generation Amazon Connect**. @@ -67,0 +81 @@ Both pricing models are available, giving you the flexibility to choose the opti + @@ -71 +84,0 @@ Both pricing models are available, giving you the flexibility to choose the opti -## How to disable Amazon Connect @@ -73 +86 @@ Both pricing models are available, giving you the flexibility to choose the opti - 1. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to disable Amazon Connect. +## How to enable Next Generation Amazon Connect or verify it's enabled @@ -75 +88 @@ Both pricing models are available, giving you the flexibility to choose the opti - 2. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Disable**. +If you disable Next Generation Amazon Connect but want to enable it at a later time, or you created your Amazon Connect before this option was released, here's how you can enable it now. Also use these steps if you want to verify it's enabled. @@ -77 +90 @@ Both pricing models are available, giving you the flexibility to choose the opti - 3. A dialog box appears as shown in the following image, prompting you to confirm that you want to disable your subscription. Choose **Disable**. + 1. Log in to the AWS Management Console using your AWS account. @@ -79 +92,9 @@ Both pricing models are available, giving you the flexibility to choose the opti - + 2. In the AWS Management Console, in the search box, type **Amazon Connect**. Choose **Amazon Connect** , as shown in the following image. + + + + 3. On the **Amazon Connect virtual contact center instances** page, choose the instance alias where you want to enable Next Generation Amazon Connect. + + 4. In the navigation pane, choose **Next Generation Amazon Connect** , and then choose **Enable**. + +