AWS connect documentation change
Summary
Added analytics mode for flow designer and updated links to use 'Amazon Connect' branding.
Security assessment
The changes introduce analytics features and branding updates, which are unrelated to security issues or documentation.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 1aecd1915..ca3e045e8 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,4 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Flow designer analytics mode + +You can use analytics in the drag-and-drop flows designer. This enables you to make data-driven decisions when optimizing your flows. You can view aggregate traffic through each completed and in-progress step in the flow, allowing you to identify behavioral patterns of your customers or pinpoint where errors are being encountered. For more information, see [Monitor flow performance](./monitor-flow-performance.html). + @@ -89 +93 @@ The feature includes these capabilities: -For more information, see [Add the Connect widget to your website to accept chat, task, email, and web calling contacts](./connect-widget-on-website.html). +For more information, see [Add the Amazon Connect widget to your website to accept chat, task, email, and web calling contacts](./connect-widget-on-website.html). @@ -1172 +1176 @@ You can use the [flows dashboard](./flows-performance-dashboard.html) to view an -You can configure rules to automatically create a task, send an email, or generate an Amazon EventBridge event whenever a flow or flow module metric breaches the threshold you define. For example, you can create a rule to assign a task to a contact center administrator whenever the dropped rate (that is, a percentage of contacts that dropped from a flow) for your inbound welcome flow exceeds 10% over a trailing 4 hour window. For more information, see [Create alerts on real-time metrics in Amazon Connect Contact Lens](./rule-real-time-metrics.html). +You can configure rules to automatically create a task, send an email, or generate an Amazon EventBridge event whenever a flow or flow module metric breaches the threshold you define. For example, you can create a rule to assign a task to a contact center administrator whenever the dropped rate (that is, a percentage of contacts that dropped from a flow) for your inbound welcome flow exceeds 10% over a trailing 4 hour window. For more information, see [Create alerts on real-time metrics in Amazon Connect](./rule-real-time-metrics.html). @@ -1641 +1645 @@ You can create rules that automatically send emails or tasks to managers based o -For more information, see [Create alerts on real-time metrics in Amazon Connect Contact Lens](./rule-real-time-metrics.html). +For more information, see [Create alerts on real-time metrics in Amazon Connect](./rule-real-time-metrics.html).