AWS connect documentation change
Summary
Updated doc history with new entries for contact segment attributes, callback metrics, and enhanced disconnect reasons
Security assessment
Changes document new features for contact attributes, metrics, and troubleshooting tools. No security-related content or vulnerability fixes are mentioned in the feature descriptions.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index b2b20ac46..51fc2fad9 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -11 +11,4 @@ Change| Description| Date -Use agent hierarchy filters to search for contacts| You can search for contacts by using agent hierarchy filters on the **Contact search** page in the Amazon Connect admin website You can drill-down into your hierarchy to review contacts handled by specific contact center sites, departments or teams, for assessing contact quality or agent performance. For more information see [Search for completed and in-progress contacts in Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/contact-search.html).| September 4, 2025 +Use contact segment attributes| For scenarios where information for a contact varies between transfers or conferences, such as business unit names that may change as a contact moves between departments, you use contact segment attributes. This enables you to centrally manage the information with predetermined values. For more information, see [Contacts, contact chains, and contact attributes](https://docs.aws.amazon.com/connect/latest/adminguide/contacts-contact-chains-attributes.html) and [Use contact segment attributes](https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html).| September 9, 2025 +New callback metrics| For a list of new metrics, see [September 2025 Updates](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-release-notes.html).| September 9, 2025 +New detailed disconnect reasons for improved call troubleshooting| Amazon Connect offers expanded disconnect reasons to help you better understand why outbound calls failed to connect in your contact center. These enhanced reasons are based on standard telecom error codes that provide deeper call insights and enable faster troubleshooting. For more information, see DisconnectReason under [ContactTraceRecord](https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html#ctr-ContactTraceRecord).| September 8, 2025 +Use agent hierarchy filters to search for contacts| You can search for contacts by using agent hierarchy filters on the **Contact search** page in the Amazon Connect admin website You can drill-down into your hierarchy to review contacts handled by specific contact center sites, departments or teams, for assessing contact quality or agent performance. For more information, see [Search for completed and in-progress contacts in Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/contact-search.html).| September 4, 2025