AWS connect documentation change
Summary
Updated regional availability table for Contact Lens features, added 'External voice' column, and clarified service availability notes for Africa (Cape Town) and AWS GovCloud regions
Security assessment
Changes only document service availability and feature support across regions. No security vulnerabilities or security-related configurations are mentioned. The note about API unavailability appears to be standard service limitation documentation.
Diff
diff --git a/connect/latest/adminguide/regions.md b/connect/latest/adminguide/regions.md index 698a9d878..dcee90f71 100644 --- a//connect/latest/adminguide/regions.md +++ b//connect/latest/adminguide/regions.md @@ -251,0 +252 @@ US West (Oregon) | us-west-2 | contact-lens.us-west-2.amazonaws.com | HTTPS +Africa (Cape Town) | | Real-time voice API is not available in this Region | N/A @@ -259 +260 @@ Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS -AWS GovCloud (US-West) | | | Real-time voice API is not available in this Region +AWS GovCloud (US-West) | | Real-time voice API is not available in this Region | N/A @@ -263,22 +264,13 @@ AWS GovCloud (US-West) | | | Real-time voice API is not available in this Regi -Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Analytics dashboards | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection ----|---|---|---|---|---|---|---|---|---|--- -US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -US West (Oregon) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Africa (Cape Town) | \- | \- | Yes | Yes | Yes | \- | \- | Yes | Yes | Yes -Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | Yes | Yes | \- | Yes | Yes | Yes -Asia Pacific (Singapore) | \- | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -AWS GovCloud (US-West) | \- | \- | Yes | Yes | Yes | Yes | Yes | \- | Yes | Yes - -#### Contact Lens with external voice - - * US East (N. Virginia) - - * US West (Oregon) - - - +Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Analytics dashboards | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection | External voice +---|---|---|---|---|---|---|---|---|---|---|--- +US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +US West (Oregon) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Africa (Cape Town) | - | - | Yes | Yes | Yes | - | - | Yes | Yes | Yes | - +Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | Yes | Yes | - | Yes | Yes | Yes | - +Asia Pacific (Singapore) | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | - +Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +AWS GovCloud (US-West) | - | - | Yes | Yes | Yes | Yes | Yes | - | Yes | Yes | -