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AWS awssupport medium security documentation change

Service: awssupport · 2025-08-28 · Security-related medium

File: awssupport/latest/user/changing-support-plans.md

Summary

Removed root user requirement for changing support plans, updated UI flow for plan comparison/pricing, and revised confirmation steps.

Security assessment

Removing root user access requirement enforces IAM-based permissions, aligning with security best practices to minimize use of root credentials. This reduces risk of accidental/malicious account-wide changes via compromised root credentials.

Diff

diff --git a/awssupport/latest/user/changing-support-plans.md b/awssupport/latest/user/changing-support-plans.md
index 9737c976d..dd4774480 100644
--- a//awssupport/latest/user/changing-support-plans.md
+++ b//awssupport/latest/user/changing-support-plans.md
@@ -9 +9 @@ Related information
-You can use the AWS Support Plans console to change your support plan for your AWS account. To change your support plan, you must have AWS Identity and Access Management (IAM) permissions or sign in to your account as a root user. For more information, see [Manage access to AWS Support Plans](./security-support-plans.html) and [AWS managed policies for AWS Support Plans](./managed-policies-aws-support-plans.html).
+You can use the AWS Support Plans console to change your support plan for your AWS account. To change your support plan, you must have AWS Identity and Access Management(IAM) permissions. For more information, see [Manage access to AWS Support Plans](./security-support-plans.html) and [AWS managed policies for AWS Support Plans](./managed-policies-aws-support-plans.html).
@@ -15 +15 @@ You can use the AWS Support Plans console to change your support plan for your A
-  2. (Optional) On the **AWS Support Plans** page, compare the support plans. For more information about the pricing, visit the [pricing detail](https://aws.amazon.com/premiumsupport/pricing/) page.
+  2. (Optional) To compare support plans, on the **AWS Support Plans** page, expand the **Compare all plans and features** section.
@@ -17 +17 @@ You can use the AWS Support Plans console to change your support plan for your A
-  3. (Optional) Under **AWS Support pricing example** , choose **See examples** , and then choose one of the support plan options to see the estimated cost.
+  3. (Optional) To view estimated costs for a support plan, choose **Pricing calculator**. In the **Pricing calculator** , select a support tier, enter an estimate of how much you expect to spend with AWS each month, and then choose **Calculate**.
@@ -25 +25 @@ You can use the AWS Support Plans console to change your support plan for your A
-     * If you have an Enterprise On-Ramp or Enterprise Support plan, on the **Change plan confirmation** dialog box, contact [Support](https://aws.amazon.com/contact-us) to change your support plan.
+     * If you have an Enterprise On-Ramp or Enterprise Support plan, choose **Contact sales** to change your support plan.
@@ -27 +27 @@ You can use the AWS Support Plans console to change your support plan for your A
-  5. In the **Change plan confirmation** dialog box, you can expand the support items to see the features that you want to add or remove from your account. 
+  5. Features that are added or removed based on the selected support tier are listed on the **Review upgrade** or **Review downgrade** page.
@@ -29 +29 @@ You can use the AWS Support Plans console to change your support plan for your A
-Under **Pricing** , you can view the projected one-time charges for the new support plan.
+You can view the projected monthly charges for the new support plan in the **Pricing calculator** section.
@@ -31 +31 @@ Under **Pricing** , you can view the projected one-time charges for the new supp
-  6. Choose **Accept and agree**.
+  6. Choose **Confirm upgrade** or **Confirm downgrade**.