AWS connect documentation change
Summary
Updated documentation for shift activity management: restructured bullet points, added recurring activity functionality details, clarified override rules behavior, and expanded editing/removal workflows for recurring events.
Security assessment
Changes focus on feature enhancements (recurring activities) and documentation clarity improvements. No security vulnerabilities, access controls, or authentication mechanisms are mentioned. The 'Override rules check' relates to operational scheduling constraints rather than security controls.
Diff
diff --git a/connect/latest/adminguide/scheduling-shift-activities-calendar-view.md b/connect/latest/adminguide/scheduling-shift-activities-calendar-view.md index b66900125..2ca2a1bb6 100644 --- a//connect/latest/adminguide/scheduling-shift-activities-calendar-view.md +++ b//connect/latest/adminguide/scheduling-shift-activities-calendar-view.md @@ -13 +13,8 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched -You cannot use the **Add Shift Activity** option described in this topic to add activities to an agent's shift when they are flagged as [Work activities](./scheduling-create-shift-activities.html). You can replace activities of type = work with another work activity, and it will replace it for the whole shift. A work activity cannot be replaced with a non-work activity. + * You cannot use the **Add Shift Activity** option described in this topic to add activities to an agent's shift when they are flagged as [Work activities](./scheduling-create-shift-activities.html). + + * You can replace activities of type = work with another work activity, and it will replace it for the whole shift. + + * A work activity cannot be replaced with a non-work activity. + + + @@ -25 +32 @@ For more information, see [Assign permissions](./required-optimization-permissio - 4. Choose the **Actions** drop-down and select **Add Shift Activity**. This action will bring up the **Add Shift Activity** screen, populated with all the agents you selected in the previous step. + 4. Choose the **Actions** drop-down and select **Add Shift Activity**. The **Add Shift Activity** page is displayed, populated with all the agents you selected in the previous step. @@ -27 +34 @@ For more information, see [Assign permissions](./required-optimization-permissio - 1. An alternative way to access the **Add Shift Activity** screen is as follows: choose any agent's shift, then select **Add** , followed by **Activity**. This will open the **Add Shift Activity** pop-up screen, displaying the shift of the agent you initially chose. To include additional agents in the activity, choose **Edit staff**. + 1. An alternative way to access the **Add Shift Activity** page is as follows: choose any agent's shift, then select **Add** , followed by **Activity**. The **Add Shift Activity** pop-up is displayed, showing the shift of the agent you initially chose. To include additional agents in the activity, choose **Edit staff**. @@ -29 +36 @@ For more information, see [Assign permissions](./required-optimization-permissio - + @@ -41 +48,21 @@ For more information, see [Assign permissions](./required-optimization-permissio - 8. Select **Override rules check** if you want the system to ignore rules such as the minimum and maximum working hours exceeded. If unselected, any agent who violates rules due to the addition of this activity will be excluded from the activity. You can review the list of agents that didn't meet the criteria and the specific reasons for their exclusion in the **Actions log**. + 8. Select if you want to create this as a repeating activity. + +For example, let's say you have: + + * A published schedule that runs through August 31, 2025 + + * A weekly team meeting you want to add that occurs every Monday at 9 AM indefinitely + +When you add this meeting to the current published schedule: + + 1. It appears on all Mondays through August 31, 2025. + + 2. When you create a draft schedule for September 2025, the meeting automatically carries over. + + 3. If you modify the meeting in the draft schedule (for example, moving it from Monday to Tuesday), publishing the draft schedule will: + + * Update all future occurrences of the meeting to the new day. + + * Apply any other changes you made to the recurring meeting pattern. + + 9. Choose **Override rules check** to bypass scheduling restrictions like minimum and maximum working hours. @@ -43 +70 @@ For more information, see [Assign permissions](./required-optimization-permissio - 9. Enter any note in the provided **Comment** text box. +If you don't select this option: @@ -45 +72 @@ For more information, see [Assign permissions](./required-optimization-permissio - 10. Choose **Apply** to add the activity to agent schedules. + * Agents who would violate scheduling rules are automatically excluded from the activity. @@ -47 +74,7 @@ For more information, see [Assign permissions](./required-optimization-permissio - 11. You can monitor the progress in the **Actions log** , where the status will transition from **In progress** to **Complete**. + * You can view excluded agents and the reasons for their exclusion in the **Actions log**. + + 10. Enter any note in the provided **Comment** text box. + + 11. Choose **Apply** to add the activity to agent schedules. + + 12. You can monitor the progress in the **Actions log** , where the status will transition from **In progress** to **Complete**. @@ -58 +91,9 @@ The **Actions log** is designed to track the status of long running actions, suc - 1. From an agent’s shift, choose the activity, select **Edit** , and then select the activity name to open the edit activity screen. + 1. From an agent's shift, choose the activity, select **Edit** , and then select the activity name to open the edit activity screen. + + 2. If the activity you are editing is part of a recurring series, you can choose to edit just this occurrence. Or, you can edit the series. + + * To edit just this occurrence, continue editing using steps below. + + * To edit the series, choose **Go to series**. When editing a series, you cannot edit activity name and activity type, you can edit other fields. + +###### Note @@ -60 +101,3 @@ The **Actions log** is designed to track the status of long running actions, suc - 2. If the activity was added as a **Shared activity** , then all of the agents added to the activity will be listed under **Staff**. +When a series is edited, any occurrences that are in the past are not modified. Only future occurrences are modified based on the latest repeating pattern. + + 3. If the activity was added as a **Shared activity** , then all of the agents added to the activity will be listed under **Staff**. @@ -66 +109 @@ The **Actions log** is designed to track the status of long running actions, suc - 3. If the activity was added as an **Individual activity** , then only the agent whose shift you chose will be listed under **Staff**. + 4. If the activity was added as an **Individual activity** , then only the agent whose shift you chose will be listed under **Staff**. @@ -81 +124,11 @@ The **Actions log** is designed to track the status of long running actions, suc - 2. Choose the **Override rules check** option as needed. + 2. If the activity you are removing is part of a recurring series, you can choose to remove just this occurrence or you can remove the entire series. + + * To remove just this occurrence, continue removing using steps below. + + * To remove the series, choose **Go to series** and then continue removing using steps below. + +###### Note + +When a series is removed, any occurrences that are in the past are not modified. Only future occurrences are modified based on the latest repeating pattern. + + 3. Choose the **Override rules check** option as needed. @@ -83 +136 @@ The **Actions log** is designed to track the status of long running actions, suc - 3. Choose **Remove** to remove the activity. + 4. Choose **Remove** to remove the activity.