AWS connect documentation change
Summary
Minor typo fix in contraction usage ('don’t' to 'don't')
Security assessment
Simple grammatical correction with no security implications
Diff
diff --git a/connect/latest/adminguide/inapp-calling.md b/connect/latest/adminguide/inapp-calling.md index 122c1475a..b810a5472 100644 --- a//connect/latest/adminguide/inapp-calling.md +++ b//connect/latest/adminguide/inapp-calling.md @@ -5 +5 @@ -Important things to knowCommunication widgetHow to set up in-app, web, video calling, and screen sharing +Important things to knowCommunication widgetMulti-user in-app, web, and video callingHow to set up in-app, web, video calling, and screen sharing @@ -13 +13 @@ The Amazon Connect in-app, web, and video calling capabilities enable your custo - * During a video call or screen sharing session, agents are able to see the customer's video or screen share even when the customer is on hold. It is the customer's responsibility to handle PII accordingly. If you want to change this behavior, you can build a custom CCP and communication widget. For more information, see [Integrate in-app, web, video calling and screen sharing natively into your mobile application](./config-com-widget2.html). + * During a video call or screen sharing session, agents are able to see the customer's video or screen share even when the customer is on hold. It is the customer's responsibility to handle PII accordingly. If you want to change this behavior, you can build a custom CCP and communication widget. For more information, see [Integrate in-app, web, video calling, and screen sharing natively into your application](./config-com-widget2.html). @@ -23,0 +24,8 @@ To set up in-app, web, and video calling, you use the **Communication widgets** +## Multi-user in-app, web, and video calling + +You can add up to four additional users to an ongoing or scheduled web, in-app or video call, for a total of six participants: the agent, the first user, and four other participants (users or agents). + +For example, to help close a mortgage transaction, you can have the agent and the customer, the customer's spouse, a translator, and even a supervisor (that is, another agent) on the call to help resolve any issues quickly. + +To learn how to enable multi-user web, in-app and video calling, see [Enable multi-user in-app, web, and video calling](./enable-multiuser-inapp.html). + @@ -37 +45 @@ There are two ways to embed Amazon Connect in-app, web, and video calling, and s -If you have custom agent desktops, you don’t need to make any changes for Amazon Connect in-app and web calling. However, you need to [integrate video calling and screen sharing](./integrate-video-calling-for-agents.html). +If you have custom agent desktops, you don't need to make any changes for Amazon Connect in-app and web calling. However, you need to [integrate video calling and screen sharing](./integrate-video-calling-for-agents.html).