AWS connect documentation change
Summary
Added documentation for multi-user web/in-app/video calling and communications widget support for task/email forms
Security assessment
The changes describe new features but do not explicitly address security issues or introduce security-related content.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 382c3643f..637d5e0d3 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,23 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Multi-user web, in-app, and video calling + +Amazon Connect supports multi-user web, in-app, and video calling, allowing multiple users to join the same session with an agent through a web browser or mobile application. Contact center customers and agents can dynamically add participants during a live call or multiple participants can join a scheduled session with the same agent. Participants can engage in audio, video, and screen sharing for a fully collaborative experience. For more information, see [Enable multi-user in-app, web, and video calling](./enable-multiuser-inapp.html). + +### Amazon Connect communications widget supports task and email forms for websites and applications + +Amazon Connect provides out-of-the-box embedding of tasks and emails into your websites and applications using the contact form option in the communications widget. You can add the communications widget to your website to enable customers to submit callback requests outside business hours or send emails through webforms. + +The feature includes these capabilities: + + * Configure customer-facing forms using the drag and drop editor + + * Generate code snippets for seamless website integration + + * Provide customers with flexible engagement options + + * Manage all engagements through existing Amazon Connect workflows + + + + +For more information, see [Add the Connect widget to your website to accept chat, task, email, and web calling contacts](./connect-widget-on-website.html). +