AWS connect documentation change
Summary
Added August 2025 release notes with new campaign features and GetContactMetrics API
Security assessment
Routine feature updates with no security-related content or security feature documentation
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 4aab3f0f5..382c3643f 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -July 2025 UpdatesJune 2025 UpdatesMay 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +August 2025 UpdatesJuly 2025 UpdatesJune 2025 UpdatesMay 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -10,0 +11,42 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +## August 2025 Updates + +### Amazon Connect Outbound Campaigns supports multi-profile campaigns and enhanced phone number retry sequencing + +Amazon Connect Outbound Campaigns supports account-based campaigns, enabling you to reach multiple people associated with the same account. For example, when calling about a joint bank account, if the first person is unavailable, the system automatically tries to reach other authorized members of the account. + +The feature includes these enhancements: + + * Target multiple profiles within the same campaign for outreach to all associated contacts in an account + + * Define prioritized contact sequences across multiple phone numbers (mobile, home, work) + + * Configure fallback phone numbers within each profile + + * Automatically progress to next preferred phone number after unsuccessful attempts + + * Create more flexible engagement workflows to improve right-party contact rates + + + + +This feature is available in all AWS Regions where Amazon Connect Outbound Campaigns is supported. For more information, see [Outbound Campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/outbound-campaigns.html). + +### Amazon Connect launches GetContactMetrics API for real-time position in queue + +Amazon Connect supports real-time position in queue data through the GetContactMetrics API. This enhancement provides contact centers with a way to manage customer wait times more effectively by: + + * Retrieving accurate queue position for each contact + + * Offering proactive callbacks during long wait periods + + * Making data-driven decisions between primary and alternative queues + + * Monitoring queues with routing criteria and agent proficiencies + + * Optimizing agent resource allocation through improved queue visibility + + + + +For more information, see the [GetContactMetrics API](https://docs.aws.amazon.com/connect/latest/APIReference/API_GetContactMetrics.html) documentation. +