AWS connect medium security documentation change
Summary
Added documentation for STIR/SHAKEN attestation in calls from US numbers to NANP destinations
Security assessment
STIR/SHAKEN is a security framework to combat caller ID spoofing. The change explicitly documents improved call authentication mechanisms, indicating a security feature enhancement.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index ed9fec969..4aab3f0f5 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,4 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Enhancements to audio treatment while customers wait in queue + +You can configure flows to execute logic such as routing priority changes while continuing to play audio to customers waiting in queue. For example, when a customer is in queue listening to music or instructions, you can periodically check metrics to determine whether to transfer them to a different queue or conditionally offer a callback, without having the check itself cause any interruption to the music. For more information, see the [Loop prompts](./loop-prompts.html) block. + @@ -41,0 +46,4 @@ Amazon Connect external voice connectors are now priced at $100 per connector pe +### Direct signing of calls from US numbers to North American Numbering Plan (NANP) destinations + +All calls from US numbers (toll-free or direct-inward-dial) are marked and signed with STIR/SHAKEN attestation headers and attestation levels provided by Amazon Connect through AMCS LLC. Previously, these calls were marked and signed with headers and attestation levels determined by our carrier partners. For more information, see [Stir/Shaken attestation in Amazon Connect](./stirshaken.html). + @@ -4074 +4082 @@ Humming sound in headset -Upcoming changes to the CCP +Document history