AWS connect documentation change
Summary
Removed section about Voice authentication and Amazon Connect Voice ID
Security assessment
Removal of documentation about Voice ID (a security feature) but no evidence of addressing a specific security vulnerability. The change reduces security documentation rather than adding it.
Diff
diff --git a/connect/latest/adminguide/connect-feature-overview.md b/connect/latest/adminguide/connect-feature-overview.md index e4675549e..c32b5d424 100644 --- a//connect/latest/adminguide/connect-feature-overview.md +++ b//connect/latest/adminguide/connect-feature-overview.md @@ -48,2 +47,0 @@ Customers can interact with your agents on voice, chat, SMS, web calling/video, - * Voice authentication - @@ -98,6 +95,0 @@ Outbound campaigns includes a predictive dialer and machine learning (ML)–powe -### Voice authentication - -You use [Amazon Connect Voice ID](./voice-id.html) for real-time caller authentication and fraud risk detection to make voice interactions faster and more secure. - -Amazon Connect Voice ID analyzes callers' unique voice characteristics and carrier network metadata to provide your agents and self-service interactive voice response (IVR) systems with a real-time decision on a caller's identity for faster and more accurate verification. Voice ID also screens for fraudulent actors in real time, based on your contact center’s custom watchlist, reducing potential losses from fraudulent attacks. -