AWS connect documentation change
Summary
Fixed typo in real-time call analytics description ('progress' to 'in progress')
Security assessment
Grammatical correction with no security implications. Does not alter security controls or documentation.
Diff
diff --git a/connect/latest/adminguide/analyze-conversations.md b/connect/latest/adminguide/analyze-conversations.md index 4dd7df963..e1c580acf 100644 --- a//connect/latest/adminguide/analyze-conversations.md +++ b//connect/latest/adminguide/analyze-conversations.md @@ -13 +13 @@ With Contact Lens conversational analytics, you can analyze conversations betwee - * **Real-time call analytics** : Use to detect and resolve customer issues more proactively while the call is progress. For example, it can [analyze and alert](./add-rules-for-alerts.html) you when a customer is getting frustrated because the agent is unable to resolve a complicated problem. This allows you to provide more immediate assistance. + * **Real-time call analytics** : Use to detect and resolve customer issues more proactively while the call is in progress. For example, it can [analyze and alert](./add-rules-for-alerts.html) you when a customer is getting frustrated because the agent is unable to resolve a complicated problem. This allows you to provide more immediate assistance.