AWS connect documentation change
Summary
Removed Pindrop® references and simplified migration guidance for Voice ID end-of-support
Security assessment
Change removes third-party vendor recommendation but does not indicate a security issue. Updates migration options without security-specific content.
Diff
diff --git a/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md b/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md index d118062c5..c461a0ceb 100644 --- a//connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md +++ b//connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md @@ -5 +5 @@ -Pindrop® Anti-Fraud and Authentication Platform for Amazon ConnectDo-it-yourself solutions with AWS End User Messaging SMSManaging your Voice ID data +Do-it-yourself solutions with AWS End User Messaging SMSManaging your Voice ID data @@ -11,7 +11 @@ After careful consideration, we decided to end support for Amazon Connect Voice -This page provides instructions and best practices for Amazon Connect IT administrators and users to transition Voice ID to alternate solutions to meet your business needs. This might include solutions from AWS Partners available on the AWS Marketplace, such as [Pindrop®](https://aws.amazon.com/marketplace/pp/prodview-f7rqlwjby3er4) or do-it-yourself solutions with AWS End User Messaging SMS. - -## Pindrop® Anti-Fraud and Authentication Platform for Amazon Connect - -Pindrop® combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel. Pindrop® multifactor voice authentication, anti-fraud and liveness detection solutions work together for enhanced protection at all stages of a phone call. The solutions available include: Pindrop® Anti-Fraud, Pindrop® Caller Authentication, Pindrop® Call Verification, and Pindrop® PulseTM. Details and pricing for this solution are available in the Amazon Marketplace. For more information, see [Pindrop® Anti-Fraud and Authentication Platform](https://aws.amazon.com/marketplace/pp/prodview-f7rqlwjby3er4). - -If you have previously enrolled callers into Amazon Connect Voice ID, you can migrate them to Pindrop® Caller Authentication using the caller's voice recordings, if available. If you do not have voice recordings available, you will have to re-enroll them into Pindrop®. For more information, see the [Pindrop®](https://www.pindrop.com/solution/) product page. +This page provides instructions and best practices for Amazon Connect IT administrators and users to transition Voice ID to alternate solutions to meet your business needs. This might include solutions from AWS Partners available on the AWS Marketplace, such as [Pindrop®](https://aws.amazon.com/marketplace/pp/prodview-f7rqlwjby3er4), or do-it-yourself solutions with AWS End User Messaging SMS.